Campaign - VTi Transmission Warranty Extension: Overview
SPECIAL COVERAGEBulletin No.: 04020B
Date: December 04, 2009
Subject: 04020B - Special Policy Adjustment - Extended Transmission Warranty Coverage for Variable Transmission with Intelligence (VTi) Transmission
Models:
2002-2005 VUE Vehicles
Equipped with VTi (M75 and M16)
2003-2004 ION Quad Coupe Vehicles
Equipped with VTi (M75)
Attention:
All Saturn Retailers and Authorized Service Providers
Supercede:
The Claim Information section in this bulletin has been revised. Please discard all copies of bulletin 04020A, issued January 2008.
Condition
Saturn has determined that 2002, 2003, 2004 and 2005 VUE and 2003 and 2004 ION Quad Coupe vehicles equipped with the VTi transmission may experience certain transmission concerns that might affect customer satisfaction, and may require repair or replacement.
Special Policy Adjustment
This special policy bulletin has been issued to extend the warranty on the VTi transmission assembly for a period of 5 years or 75,000 miles (120,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
Effective immediately, vehicles covered by extended vehicle service contracts are covered by this special policy.
Vehicles Involved
Involved are Saturn 2002, 2003, 2004 and 2005 VUE and 2003 and 2004 ION Quad Coupe vehicles equipped with the VTi transmission (RPOs M16 or M75). This policy is applicable to all VTi equipped vehicles with an in-service date prior to April 2004.
Parts Information
Parts required to complete a repair under this special policy are to be obtained from Saturn Service Parts Operations (SSPO) as outlined in the current parts catalog.
Customer Notification
Saturn will be notify customers of this special policy on their vehicles via first-class mail. A copy of the customer letter is shown in this bulletin.
Service Procedure
Diagnose and service as outlined in the applicable Saturn Service Manual or Technical Information Bulletin(s). Current Service Manuals and Technical Information Bulletins are available via the Electronic Service Information (eSI) web site.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation (not to exceed 3 days at $35/day):
^ If using GWM, submit as Net Item under labor code T5744.
^ If using WINS, submit using labor code T5599.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer for previously paid repairs to the VTi transmission assembly.
** The amount identified in "Net Item" should represent the actual cost of courtesy transportation, not to exceed 3 days at $35/day.
Customer Reimbursement
Customers with claims for previously paid repairs to the VTi transmission assembly are instructed to contact their Saturn retailer to arrange for reimbursement. If the repair was performed at a non-Saturn facility, customers will need to provide the original paid receipt or invoice verifying the repair, proof of payment, and proof of ownership of the vehicle at the time of the repair. If you have any questions regarding claim processing, please contact the Saturn Customer Assistance Center at 1-800-828-2112, prompt 6, prompt 1.
Customer Reimbursement Claims - Special Attention Required
A. Customer reimbursement claims must have the date of the VTi transmission assembly repair entered into the "repair date" field of the CSO in the "Labor Detail/Comments" screen.
B. Customer reimbursement claims must have the mileage of the prior repair of the VTi transmission assembly repair entered on the "Service Order Hub" screen in the "miles in" field.
C. Customer reimbursement claims must have entered into the "technician comments" field the CSO number (if repair was completed at a Saturn retail facility) date, mileage, customer name, and any deductibles and taxes paid by the customer.
D. Customer reimbursement claims MUST be submitted on a different CSO than the special policy repair. This is because the repair date and mileage differ between the two repairs.
SATURN VTi Transmission SPECIAL POLICY CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid for repairs associated with the VTi transmission assembly prior to March 15, 2004 (2002-2004 MY); February 15, 2005 (2005 MY), you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Saturn retailer.
Submitting a special policy reimbursement claim directly to your Saturn retailer may expedite processing, however; if you choose, you may file your claim through the Saturn Customer Assistance Center. Your claim will be acted upon within 60 days or receipt.
If your claim is:
- Approved, you will receive a check from your Saturn retailer or Saturn Corporation.
- Denied, you will receive a letter from your Saturn retailer or Saturn Corporation with the reason(s) for the denial, or
- Incomplete, you will receive a letter from your Saturn retailer or Saturn Corporation identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Please follow the instructions on the Claim Form shown in this bulletin to file a claim for reimbursement. If you have questions or need assistance, please contact your Saturn retailer or the Saturn Customer Assistance at 1-800-972-8876, or for the hearing impaired, 1-800-833-6000.
SATURN VTi TRANSMISSION SPECIAL POLICY CUSTOMER REIMBURSEMENT CLAIM FORM 04020A
Please provide this claim form and the required documents to your Saturn retailer or mail to the following:
Saturn Corporation
Customer Assistance Center
Disclaimer