Sample Owner Letter

Sample Customer Notification Letter

Dear OnStar(R) Subscriber

Our records indicate that the OnStar(R)1 system in your vehicle may not be functioning properly. This situation could affect your vehicle's battery performance. In order to avoid any inconvenience to you or loss of OnStar(R) safety and security services, we recommend that you immediately:

- Press your blue OnStar(R) button.
- If you connect to a live OnStar(R) advisor, then there is no need for any further action.
- If your blue button does not connect to an OnStar(R) advisor, try the red emergency button (inform the Advisor that you don't have an emergency, but need OnStar(R) Technical Assistance).
- If you can't connect to OnStar(R) through either button, please see your dealer; there may be a problem with the OnStar(R) system in your vehicle.

Simply contact any GM Dealership to schedule an appointment for a no-cost repair. Please have your VIN, mileage, and the Bulletin Number noted below. By calling in advance, your dealer can have the replacement part ready when you drop-off your vehicle.

- VIN: xxxxxxxxx80202480
- Bulletin No.: 09-08-46-004

If you have any questions regarding this service, please call us at 1.888.4.ONSTAR (1.888.466.7827) and press "9" for Technical Assistance. Simply refer to this letter and the Bulletin No. shown above.

We apologize for any inconvenience that this may cause. Please know that your safety and security is our priority.