Recall - Incorrect Steering Knuckle Installed: Overview
# 08389: Product Safety - Incorrect Steering Knuckle - Change in Vehicle Handling - (Nov 21, 2008)Subject:
08389 -- Incorrect Steering Knuckle - Change in Vehicle Handling
Models:
2009 Chevrolet Captiva Sport
2009 Saturn VUE
It is estimated that less than 150 vehicles world-wide will require replacement of the steering knuckle and tie rod ends. Do NOT order parts until the inspection determines that replacement is necessary. Do NOT order parts for shelf stock.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2009 model year Chevrolet Captiva Sport and Saturn VUE vehicles. Some of these vehicles may have been built with an incorrect right and/or left front steering knuckle. As a result of the incorrect knuckle and resulting inadequate clearance, the tie rod ball stud could pull out of, or fracture the tie rod housing. This could cause the tie rod to separate from the knuckle. Although steering control of the vehicle could be maintained after a tie rod separation by the unaffected wheel on smooth roads or during light braking, with more significant suspension or braking inputs, the affected wheel could turn out and skid. If a vehicle built with two incorrect steering knuckles had both tie rods separate at the same time, steering control of the vehicle would be lost and a crash could occur without warning.
Correction
Dealers are to inspect the steering knuckles, and if necessary, replace the steering knuckle(s) and tie rod(s).
Vehicles Involved
Important:
Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.
- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
- Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
- Canadian GM/Saturn dealers/retailers - GM GlobalConnect Recall Reports
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - GM, Saturn Canada Only
Claim Information - Saturn US Only
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Recall Responsibility - For US (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer