Owner Letter

October 26, 1992


Dear Saturn Coupe Owner:

There is nothing as important to us as how you feel about your Saturn. If there is ever anything that might compromise your ownership experience, we want to address it right away ... which is why we're writing.

Unfortunately, we recently learned that the trunk lock assembly on your Saturn coupe (2-door SC or SC2) may not perform as it should. This may create a security risk for personal articles left in your car, since access to your trunk could be gained without the key and without damage to your car. So, of course, you will want to get the lock fixed as soon as possible. Replacement parts required to correct this condition are expected to arrive at Retail facilities by Friday, October 30th. Please contact your Retailer and arrange to have this important service performed.

Until then, there are some simple steps that you should take immediately to maintain the security of your car. You can easily do this by disabling the trunk key release mechanism. We have attached instructions that will show you how. After this is done, you will still be able to open your trunk by using the remote release lever inside the car near the driver's seat.

If you have any questions or need assistance, please contact your Retailer or the Saturn Assistance Center (1-800-553-6000).

What Saturn Will Do:
^ We will repair the trunk lock assembly at no charge to you and with the least possible inconvenience.

What you should do:
^ Please contact your Saturn Retailer and arrange to have this service performed.

^ Just so you're aware, the permanent corrective action should take less than thirty minutes ... although a little additional time may be needed for paperwork and processing.

^ In the meantime, disable the trunk key release mechanism using the attached instructions. This should take you only a few minutes to do.

We sincerely regret any inconvenience this causes you. Also, we want you to know that we will continue to do everything we can to ensure that you are completely satisfied with your Saturn and with us as a company.