Vehicles Involved, Owner, Dealer & Parts Info
VEHICLES INVOLVEDThe following Saturn two-door models will require this campaign:
All 1991 and 1992 Saturn SC's.
All 1993 Saturn SC2's up to, and including, VIN PZ143666 ... except for the 277 VIN's on the listing included in this bulletin (refer to "Non-involved Vehicles within VIN Range"). Because Saturn builds by sequence order, which does not always match VIN order, there were some non-involved vehicles within the VIN range that do not require this campaign. It is important to note that campaign claims will only be paid on involved vehicles.
OWNER NOTIFICATION
Saturn will notify owners of this campaign involving their cars and will advise them:
1. That parts to repair their trunk lock mechanism will be available to Retailers soon. Owners will also be instructed to contact their Retailer and arrange to have the campaign completed;
2. To temporarily disable the trunk key release mechanism to eliminate this security risk in the meantime. Instructions are being provided with the owner letter, to allow owners to perform the interim service procedure themselves; and,
3. To contact their Retailer or the Saturn Assistance Center if they have any questions or need assistance.
FACILITY VIN LIST
A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, is enclosed for your follow-up program. The Facility VIN Listing contains:
^ Complete Vehicle Identification Number;
^ Owner name, address and telephone number; and,
^ VIN's of vehicles which, according to Saturn records, are in retail stock.
The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, please note that owners can take their vehicles to any Saturn Retail Facility to have this campaign performed.
Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 93C01.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Those records updated with California DMV registration information will have the following message printed adjacent to the appropriate VIN:
"OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."
REMOTE OWNER STRATEGY
In order to minimize customer inconvenience and ensure the highest possible customer satisfaction, owners who live approximately 125 miles or more from an open Saturn Retail Facility or Authorized Service Provider will be contacted by Saturn to arrange to have their vehicles serviced at a convenient location. Saturn Field Service Engineers will oversee this activity. Therefore, you may notice that not all vehicles which were sold by you are on your Facility VIN Listing.
TRANSFER OF CAMPAIGN RESPONSIBILITY
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, campaign responsibility may be transferred by contacting the Saturn Assistance Center (1-800-828-2112, prompt 6). The Assistance Center will aid in identifying the proper servicing Retailer. All changes to campaign responsibility will be reflected in your next monthly Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Saturn Service Policies and Procedures Manual (Notifying Saturn of Vehicle Status Change).
RETAILER RESPONSIBILITY
1. Retailers are to repair the trunk lock mechanisms on all Saturn SC's and SC2's in retail inventory, using the permanent corrective action procedure in this bulletin.
2. Retailers will not deliver any Saturn SC's and SC2's in retail inventory until the permanent corrective action is performed.
3. Upon owner request, Retailers are to disable the trunk key release mechanism on any affected owner's vehicle if parts are not available, or if the Retailer is otherwise unable to complete the campaign.
4. Retailers are to service all vehicles involved in this campaign, at no charge to the owner, regardless of mileage, age of vehicle, or ownership.
In the future, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your retail facility for service, you should ensure that the campaign correction has been completed before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted, and arrangements made, to make the required correction according to the instructions contained in this bulletin.
PARTS INFORMATION
1. No parts are required to disable the trunk key release mechanism.
2. A pre-shipment of parts required to perform the permanent corrective action for this campaign will be automatically sent to you from Saturn Service Parts Operations (SSPO). The initial shipment will be of sufficient quantity to cover immediate requirements and will be followed up with supplemental shipments ... so Retailers will not need to order parts.
3. Parts questions may be directed to your Saturn Parts Support Analyst.
Required Parts
Quantity Required
Part Number Description Per Vehicle
21097037 Rod - R/cmpt Lid Lk Cyl 1
21097041 Pawl - R/cmpt Lid Lk Cyl 1
21077507 Retainer (yellow clip) 1
21020792 StrapR/cmpt Lid Harn & CBL 1
2107750S E-Clip AR*
* As Required (original parts may be re-used if not damaged during the repair procedure)