Administrative Procedure
ADMINISTRATIVE PROCEDUREUndelivered Vehicles
Undelivered Vehicles in Retailer inventory will be repurchased from you by Saturn (refer to Credit Section) and returned to Spring Hill.
Delivered Vehicles
For Vehicles that have been delivered to owners, the following steps should be taken by the Retailer to provide a replacement vehicle:
^ Immediately contact all affected owners to make arrangements for replacing the affected vehicle.
^ Work with the owner to ensure minimal inconvenience and complete satisfaction. Determine the availability of a new Saturn of equivalent value. If the Saturn vehicle the owner prefers is not immediately available, work with the owner and arrange to obtain and deliver it as soon as possible.
^ Provide the owner a loaner car until a new Saturn is available.
For assistance in any of the following circumstances, contact the Saturn Assistance Center (1-800-828-2112, prompt 6):
^ To secure a satisfactory replacement car when one is not available from Retailer inventory.
^ If an owner declines a replacement vehicle for any reason.
^ To work out special arrangements for any owner you are not able to completely satisfy.
Loaner Vehicles
Retailers are responsible for providing loaner or rental vehicles to owners, as required until their replacement vehicle is delivered. When Retailer owned Saturns are loaned to owners, Saturn will reimburse Retailers $25 per day. If the Retailer chooses to place the owner in a vehicle from a local car rental agency, Saturn will also reimburse Retailers for the cost of the rental up to a maximum of $25 per day.
If you need additional assistance regarding loaners, contact the Saturn Assistance Center (1-800-828-2112, prompt 6).
Goodwill
Under certain circumstances, it may be necessary to provide a replacement vehicle of greater value than the original vehicle transaction price. Retailers are authorized to provide up to $500 additional value to assure customer satisfaction. Examples of such items are: upgraded vehicle equipment, additional Retailer installed accessories, etc. If such items exceed $500, Retailers must contact the Saturn Assistance Center to obtain pre-approval.