Campaign Completion & Labor

Upon completion of the campaign, a labeled should be affixed on a clean, dry surface of the radiator core support in in area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (91E01) and the five (5) digit facility code of the Retailer performing the campaign service.






As a reminder, additional labels may be ordered from Saturn Publications (1-800-828-2112 prompt 3, Item # S03 00013).

CALIFORNIA REGISTERED VEHICLES

Upon completion of the campaign for vehicles registered in the State of California, a "Vehicle Emission Recall Proof of Correction" (Item # S03 00111) must be filled out and given to the owner of the vehicle. The owner of the vehicle may be required by the California Department of Motor Vehicles to show this as proof of the completion of the campaign, to obtain a renewal of California vehicle registration. As a reminder, additional certificates may be ordered from Saturn Publications 1-800-828-2112 prompt 3, Item # S03 00111).






1. To receive credit for replacing the powertrain control module, submit a claim with the information below:







2. To receive credit for loaner/rental car costs incurred while owner awaits campaign repair or other goodwill expenses, submit a claim with the information below:







3. Retailens are empowered to use good judgement regarding loaner rental cars or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed in this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copics of the blank Goodwill Worksheet to document goodwill expenses.


4. Check your Saturn SERVICELINE Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

5. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.


* The parts allowance should be the total of the current SSPO retailer net price plus 30% of all parts required for the repair.

** Campaign administrative allowance.

*** The actual dollar amount charged by authorized service provider or other service facility

**** Enter number of days vehicle was rented... Not to exceed 2 days.