Non-California
March 17, 1994Dear Saturn Owner:
From the time you took delivery of your 1991 Saturn, we have tried to do our best to ensure your satisfaction. Although we wish it were not so, unexpected problems occasionally occur with a product as complex as an automobile. When is happens, we want to make the necessary corrections as soon as we can. That's why we're sending you this notification.
Saturn Corporation, in cooperation with the US Environmental Protection Agency has determined that 1991 Saturn SL2 and SC models (which are equipped with Twin Cam 16V engines) may after a period of time fail to meet Federal emissions standards. Although it's condition should not affect the driveability or performance or your vehicle, it could cause the car to fail an emissions test, if required by state or local law. Please help us protect the environment by having your Retailer correct this condition right away.
What Saturn will do: We will replace your vehicle's powertrain control module (PCM) with a new PCM that will ensure your Saturn meets all applicable emissions standards. This repair will be performed at no charge to you.
What you should do: Contact your Saturn Retailer to arrange a convenient time to have is service performed. The service procedure itself (replacement of the PCM) should take about thirty minutes. However, please allow for some additional time that may be required for paperwork and processing.
Having this service performed is essential for proper maintenance of your vehicle's emissions system and will help ensure your full protection under the emission warranty applicable to your vehicle by Federal or California Law.
The enclosed card identifies your vehicle as one that requires this service. Presenting this card to your Retailer will facilitate completion of repairs. If your address has changed please provide the new inlormafion in the space provided. If you no longer own the vehicle, please complete the postage-paid card and return it to us. This will assist us in ensuring that all affected vehicles are corrected.
We want you to know that we sincerely regret any inconvenience this causes you. If you have any question or need assistance, just contact your Retailer or the Saturn Assistance Center 1-800-553-6000. If your retailer or the Saturn Assistance Center are unable to remedy to condition within a reasonable time, you may wish to advise the Environmental Protection Agency at the following address: Director Manufacturer's Operations Division (6405J). United States Environmental Protection Agency. 401 M Street S.W. Washington. D.C. 20460.
Sincerely.
Saturn Corporation
ONO2