Credit and Vehicle Disposition

CREDIT

The worksheet included must be properly completed to calculate and document the Retail Reimbursement claim amount for each affected vehicle. Note that only Part I or only Part II is to be completed depending upon whether the vehicle has been delivered to a customer or remained in Retailer inventory at the time of this campaign. A copy of the worksheet must be forwarded to Saturn (address provided on worksheet).



Part I - Undelivered Vehicles in Retailer Inventory

All affected vehicles in Retailer inventory will be repurchased by Saturn, at Retailer cost, and returned to Spring Hill.

Credit will be issued to you on each of these vehicles for "TOTAL INVOICE - INV AMT" which includes the following:

^ Total Model and Options ^ Marketing Services Charge

^ Transportation Charge ^ Retailer Holdback

^ SDS Charges ^ Charter Retail Support Program Charge

Saturn Field Organization personnel will contact each retail facility to confirm the affected vehicles still in Retailer inventory and provide this information to the Vehicle Services Team. After confirmation, credit invoices will then be generated for each affected vehicle in Retailer inventory. These invoices will clear the banking system approximately four business days after the issue date (one business day after the issue date for Retailers floor-planning with GMAC).

You will also be compensated separately for the following (which must be listed in the appropriate spaces provided in the worksheet):

^ An Administrative Allowance for Retailer effort in the amount of $50.

^ Inventory carrying costs for the duration of the "Hold" period in the amount of $50.

^ Retailer installed Saturn accessories installed on the vehicle, at Retailer Cost.

^ Retailer installed/sublet non-Saturn accessories, modifications, and other Retailer services performed on the vehicle, at Retailer cost.

Credit will be issued upon submission of a customer Service Order (CSO) to Saturn containing the claim information indicated below. All necessary vehicle information normally entered on a CSO (VIN, mileage, etc.) must be included.

Case Labor
Type Operation Net Item Net Item
Item Code Code Amount Code

Retailer Inventory
Administrative Credit VC V6760 * R


Net Item amount must be submitted as a miscellaneous sale and must equal the "Total Reimbursement Amount" from the Reimbursement Worksheet (Part I).

Part II - Delivered Vehicles

Saturn will reimburse Retailers for the following costs to replace affected vehicles that have been delivered to customers:

Total selling price (including Saturn Retailer installed Saturn accessories, Retailer installed/sublet non-Saturn accessories, modifications, and other Retailer services performed on the vehicle) of the vehicle being replaced.



Part II - Delivered Vehicles

^ Sales Tax on vehicle being replaced (unless refundable from government agency).

^ License/Title/Registration Fees on vehicle being replaced (unless refundable from government agency).

^ An administrative allowance for Retailer effort in the amount of $200

^ Loaner/Rental car costs incurred while owner awaits delivery of a replacement vehicle (which must be listed under "Additional Vehicle Credit Amount" on the Reimbursement Worksheet).

^ Upgraded equipment, additional Retailer installed accessories, or other "Goodwill" items up to $500 additional value* (such items must be listed under "Additional Value Credit Amount" on the Reimbursement Worksheet).

Refer to Goodwill Section of this bulletin.

Credit will be issued upon submission of a Customer Service Order (CSO) to Saturn containing the claim information indicated below. All necessary vehicle information normally entered on a CSO (VIN, mileage, etc.) must be included.

Case Labor
Type Operation Net Item Net Item
Item Code Code Amount Code

Original Vehicle Credit
Amount VC V6761 * R
Additional Value Credit
Amount VC T9540 * R


Net Item amounts must be submitted as a miscellaneous sale and must equal the amounts as shown on the Reimbursement Worksheet (Part II)


VEHICLE DISPOSITION

All affected vehicles must be returned to Spring Hill. The Saturn Transportation Team will make arrangements with carriers for shipment of the vehicles.

A Saturn Field Organization member will personally pick up the Manufacturer's Statement of Origin (MSO) for all affected vehicles in Retailer inventory and forward them to the Vehicle Services Team.

Clear title must be obtained for affected customer vehicles and title documents forwarded to Saturn as follows:

Saturn Corporation
Karen Peck, Mail Drop A-20
100 Saturn Parkway
P.O. Box 1500
Spring Hill, TN 37174-1500