Owner Letter Non-Involved
May 10, 1991Dear Saturn Owner, Chances are, you've already heard recently about a Saturn "recall" involving the coolant for our engine cooling system. We're writing to let you know what this is all about ...and especially to let you know that your car is not involved.
Actually, the problem affects about 1100 of our Saturn owners. On these particular cars, the coolant supplied to us by our supplier partner, Texaco Refining and Marketing Inc., was not correctly formulated and, unfortunately, will cause components in the engine cooling system to degrade. However, we have not yet determined the long term impact of the incorrect coolant mixture on the engine cooling system and related components.
That's why we have decided to actually replace the affected cars with new 1991 Saturns. In other words, to give the 1100 Saturn owners new cars at no charge, and provide them a loaner car (also at no charge) in case their replacement car is not immediately available.
We are taking this action since our goal is to make sure that all our customers feel comfortable with the Saturn they're driving and that every ownership experience is the best that it can be.
Again, we want to assure you that your car is not affected. And we want you to know that we will always do whatever we can to make you completely satisfied with your car and with your ownership experience.