Vehicles Involved and Owner Notification

YEAR and MODEL:
1992 FOUR-DOOR SEDANS AND COUPES, EQUIPPED WITH AUTOMATIC TRANSAXLES

TO: ALL SATURN RETAILERS

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a product campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or a refund of the purchase price, less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible As you will see in reading the copy of the owner letter, owners are being instructed to contact the Saturn Assistance Center if their Retailer does not remedy the condition within five (5) days of the service date. If the condition is not remedied within a reasonable time, owners are instructed how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

Saturn has determined that a defect which relates to motor vehicle safety exists in some 1992 vehicles equipped with automatic transaxles. The valve body assemblies on some of these vehicles were improperly machined. Vehicles with this condition may not properly engage in Park. If this problem exists, the gear selector may indicate the vehicle is in Park or Neutral, even though it could be in Reverse or Drive. If this happens, the car could start in Reverse or Drive, or might move unexpectedly, which may result in a vehicle crash or injury to persons outside the vehicle without prior warning.

Most of the affected vehicles are in Retailer inventory and have not been delivered to customers. However, we are contacting owners of affected, delivered vehicles and asking them to make arrangements with a Saturn Retailer to have their vehicle transported to a retail facility for inspection and replacement of the valve body assembly if necessary.

VEHICLES INVOLVED

Certain 1992 SL1, SL2 and SC models equipped with automatic transaxles, as detailed on the "VIN LIST OF VEHICLES INVOLVED IN CAMPAIGN" located in this campaign bulletin, will require this campaign. Refer to this list to determine if a vehicle is affected. PERFORM THE CAMPAIGN ONLY TO VEHICLES ON THIS LIST. IF A VEHICLE DOES NOT APPEAR ON THIS LIST. IT DOES NOT REQUIRE THE CAMPAIGN SERVICE. Contact the Saturn Assistance Center (1-800-828-2112, prompt 6) if you have questions concerning vehicles requiring this campaign.

OWNER NOTIFICATION

Owners of vehicles involved will be notified of this campaign by Saturn (refer to the owner letter included with this bulletin). The Saturn Assistance Center will also contact customers to assist in making arrangements to have the campaign completed in a manner that minimizes customer inconvenience.