Owner Letter (Involved Vehicle)

February 24, 1993

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Saturn has determined that a defect which relates to motor vehicle safety exists in certain 1993 model year Saturn vehicles produced during early February, 1993. Some of the vehicles involved in this action will require inspection only. The brake booster assemblies on the remaining vehicles were improperly manufactured by the supplier, which could cause the brake booster housing to come apart during a high effort braking maneuver. If this occurs, the driver may experience a loss of brake apply, which could result in a vehicle crash without prior warning. The action being taken is to inspect the brake booster assembly on your vehicle and to replace it, if necessary.

Of course, we want to inspect your vehicle as soon as possible. If it has an improperly manufactured brake booster, we want to correct this right away. As a precaution, you may choose not to drive your vehicle until we've had the opportunity to inspect it and make repairs, if necessary. As we hope you know, we will do our best to minimize any inconvenience to you and to provide you with the special care that all Saturn customers have come to expect.

What Saturn will do:
We will inspect your vehicle's brake booster for a specific date code, and if it is found to be in the improperly manufactured lot, we will replace it at no charge to you.

What you should do:
Contact your Saturn Retailer to arrange a mutually convenient time to take your car in to have this service performed. Just so you know, it will take about an hour and a half to have your Retailer complete the service if brake booster replacement is necessary.

The inspection will only take about 15 minutes. Some additional time may be needed for paperwork and processing.

Your Retailer is best equipped to work with you in getting your car inspected and corrected promptly and with the least inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and they do not remedy this condition on that date, or within five days, please contact the Saturn Assistance Center at 1-800-553-6000. Our advisors will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Assistance Center you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St. S.W., Washington, D.C. 20590, or call 1-800-424-9395 (Washington, D.C. residents use 426-0123).

Again, we sincerely regret any inconvenience or concern this situation causes you. We have taken this action in the interest of your safety. We also want you to know that we will do our best, throughout your ownership experience, to make you completely satisfied with your new Saturn.