Parts & Labor Information
PARTS INFORMATION1. A pre-shipment of parts required to perform this campaign has been automatically sent to dealers from Saturn Service Parts Operations (SSPO). The initial shipment will be followed up with recommended stocking policies... so Retailers will not need to order parts.
2. Parts questions may be directed to your Saturn Parts Support Analyst.
3. Required Parts:
Quantity Required
Part Number Description Per Vehicle
21022755 Harness Assembly-Generator 1
Wiring
4. The following parts are not likely to be required. However, if lost or damaged during the repair, they must be replaced.
Quantity
Part Number Description Per Vehicle
21006316 Nut-Engine Wiring Harness 1
(At Generator)
11515535 Nut-Engine Wiring Harness 1
Starter Lead
14039420 Retainer-Starter Splash 1
or Shield
21030249
11515479 Bolt/Screw - Generator Splash 1
Shield
LABOR INFORMATION:
3. Retailers are empowered to use good judgement regarding loaner/rental cars or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed on the back of this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.
4. Check your Saturn SERVICELINE Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.
5. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.
* Campaign administrative allowance
** The parts allowance should be the sum total of the current SSPO Retailer net price plus 30% of all parts required for the repair.
*** Net Item amounts must be submitted as a miscellaneous sale... Loaner reimbursement not to exceed $30/day.
**** Enter number of days vehicle was rented. .. Not to exceed 2 days.