Administrative Procedures

TRANSFER OF CAMPAIGN RESPONSIBILITY

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, will still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, campaign responsibility may be transferred by 1) contacting the Saturn Assistance Center (1-800-828-2112, prompt 6); 2) submitting a Campaign Vehicle Action Report to your field representative. A copy of the Campaign Vehicle Action Repoll can be found in your Retailer Service Reference Guide; or 3) submitting the update in the Saturn Owner of Record system, via SERVICELINE, for field organization review and approval. All changes to campaign responsibility will be reflected in your next monthly Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide (Notifying Saturn of Vehicle Status Change).

UPDATE OWNER OF RECORD INFORMATION

When reviewing the Unfixed VIN Report or entering claims into the SERVICELINE system, please compare your owner information to the Saturn provided information. If changes are required, please make them promptly. Variations in the Retailer's customer name information should be corrected using the methods listed below:

A. Change in Current Owner Information

1. Select [CMD-3] key for "Change Customer Data" and access the Customer File Maintenance Screen. Make the appropriate changes.

2. Select [CMD-5] key to save the updated customer information and return to the Service Vehicle Master Maintenance Screen.

3. Enter vehicle mileage and select the [CMD-5] key to open a Customer Service Order (CSO).

B. New Owner Information

1. Choose vehicle by the VIN and not by the customer's name.

2. Select the [CMD-2] key to access the Customer File and Maintenance Screen. Enter the new owner's name and address information, and enter "Y" in the "New Owner" field to prompt the update.

3. Select the [CMD-5] key to save the updated information.

4. Enter vehicle mileage and select the [CMD-5] key to open a Customer Service Order (CSO).

RETAILER RESPONSIBILITY

1. Retailers will service all customer vehicles involved in this campaign, at no charge to the owner, regardless of mileage, age of vehicle, or ownership. Should parts availability become limited, Retailers are to give priority to customer owned vehicles over retail stock vehicles.

In the future, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your retail facility for service, you should ensure that the campaign correction has been completed before reselling or releasing the vehicle.

Owners of involved vehicles recently sold from your new vehicle inventory are to be contacted and arrangements made, to make the required correction according to the instructions contained in this bulletin.

2. Retailers will perform the campaign repair on all involved 1993 Saturn vehicles in retail inventory, using the service procedure contained in this bulletin.

3. Retailers will not deliver any involved 1993 Saturn vehicles in retail inventory until the corrective action is performed.

PARTS INFORMATION

1. A pre-shipment of parts required to perform the campaign will be automatically sent to you from Saturn Service Parts Operations (SSPO). The initial shipment will be followed up with supplemental shipments ... so Retailers will not need to order parts other than Loctite(R) 242.

2. Parts questions may be directed to your Saturn Parts Support Analyst.

Note:
A small quantity of Loctite(R) 242 is required, as indicated in the service procedure, and may be procured locally. However, if required, it may be ordered from Saturn Service Parts Operations as a ship-direct part (P/N 21485277).

DISPOSITION OF REPLACED PARTS

Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.