Customer Refund Provisions

CUSTOMER REFUND PROVISIONS

Saturn will refund the sales tax, title and license fees on the returned vehicle only if the Retailer and the customer are unable to recover the tax and fees from the proper government agency or subsequent purchaser of the vehicle. State laws vary, however it is customary that sales tax, title and license fees are recoverable.

Saturn will refund administrative charges (including any prepayment penalty) for the original vehicle financing, but not the interest due at the time of return. The customer is responsible for any interest and principal balance due so that free and clear title or equivalent (e.g., Power of Attorney, Correction of Title, Statement of Fact, etc.) can be provided to the Retailer.

When a customer returns a leased vehicle under the Program and obtains another new Saturn, many lease companies, including GMAC, will either execute a substitution of collateral or will cancel the original lease and put the customer in a new lease without assessing cancellation charges. However, if the customer decides to return the leased vehicle for a refund, there may be charges associated with cancellation of the lease. These charges are refundable by Saturn up to a maximum of $550. Charges in excess of $550 are the responsibility of the Retailer and must NOT be passed on to the customer. Documentation of such charges must be retained at the retail facility with the other vehicle purchase documentation.

The purchase price of any Saturn Service Plan or Retailer installed Saturn accessories purchased by the customer will be refunded.

If the Retailer sells a non-Saturn service plan to the customer, the Retailer is responsible for providing the customer a full refund. If the customer independently purchases a service plan, the customer is responsible for obtaining any refund.

The Retailer is responsible for refunding the customer's purchase price of non-Saturn aftermarket accessories (e.g., radio or alarm system) installed of sublet by the Retailer. Vehicles equipped with non-Saturn aftermarket accessories must be retained for resale by the Retailer unless Saturn decides the vehicle needs to be returned to Saturn.

The Retailer is also responsible for refunding any other miscellaneous Retailer charges, such as documentation fees.

Vehicle insurance and credit life insurance and/or disability insurance are separate transactions from the vehicle purchase or lease transaction. Any insurance related expenses are the sole responsibility of the customer.