Goodwill Worksheet

96-C-O1 GOODWILL WORKSHEET







As stated in the "Credit" section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.

Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.. you will not need to contact the Saturn Assistance Center for authorization of goodwill expenditures associated with this campaign.