Owner Letter (10/07/97)

October 7, 1997

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Saturn has decided that a defect which relates to motor vehicle safety exists in some 1997 Saturn SC1 and SC2 (two door Coupe) model vehicles. If the driver or front passenger safety belt is pulled out much faster than normal a number of times, the lock-up feature of the retractor may not work properly. In a rapid deceleration or crash, the occupant would then not be properly restrained and may receive additional or more severe injuries. To correct this condition, Retailers will replace the driver and front passenger seat belt assemblies on these affected vehicles.

As you know we place the absolute highest priority on our owners' safety and satisfaction, and we sincerely regret any concern this situation may cause you. So, of course, we want to correct this condition as soon as possible. We will do our best to minimize any inconvenience to you and to provide you with the special care that all Saturn owners have come to expect.

What you should do:
Please contact your Saturn Retailer and arrange to have this service performed. The repair shouldn't take more than one hour to complete, although some additional time may be required for paperwork and processing.

What Saturn will do:
We will replace the driver and passenger seat belt assemblies at no charge to you and with the least possible inconvenience.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and the condition is not remedied on that date, or within five days, please contact the Saturn Customer Assistance Center at 1-800-553-6000 (prompt 3), or for the hearing impaired, 1-8OO-833-6000. We will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Saturn Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, DC 20590, or call 1-800-424-9393 (Washington DC residents use 202-366-0123).

Again, we sincerely regret any inconvenience or concern this situation may cause you. Please accept the enclosed phone card, with 20 minutes of air time, as a token of our thanks for your understanding. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.