Owner Letter

October 7, 1997

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

There is nothing more important to us than how you feel about your Saturn. If there is ever anything that might compromise your ownership experience, we want to address it right away which is why we are writing to you.

Saturn has decided that the 1st Edition content of the 1997 Saturn Owner's Handbook fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices, and Associated Equipment." The section titled "Horizontal Aim" on Page 298 of the Owner's Handbook does not specifically instruct how to adjust the horizontal aim of the headlamps for the 1997 Saturn SC1 and SC2 (two-door Coupe) model vehicles. To correct this condition, Saturn is asking owners and/or Retailers to place a label with the correct information on headlamp horizontal aim over the existing text on page 298 of your Owner's Handbook.

What you should do:

Please apply the enclosed label to Page 298 of your Owner's Handbook (see instructions on reverse side of this letter). Please also affix the campaign completion label (as outlined in step five) to the vehicle to help service technicians verify that you have performed the corrective action. Once affixed to the vehicle, this label should not be removed. If you do apply the enclosed label to Page 298, no further service is required.

If you are not comfortable applying the enclosed label to Page 298 of your Owner's Handbook, your Retailer can apply the label for you. Please contact your Saturn Retailer or the Saturn Customer Assistance Center to make arrangements for having the label applied to your Owner's Handbook.

What Saturn will do:

We will apply a label to Page 298 of your Owner's Handbook at no charge to you.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and the condition is not remedied on that date, or within five days, please contact the Saturn Customer Assistance Center at 1-800-553-6000 (prompt 3), or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Saturn Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).