Owner Letter - Involved

December 1, 1998

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Highway and Motor Vehicle Safety Act.

Saturn has decided that a defect which relates to motor vehicle safety exists in certain 1996 and 1997 model year Saturn vehicles. These vehicles were either produced or serviced with a horn assembly which may fail As a result, the vehicle horn may either become inoperable or activate without pressing the horn button. Under certain conditions, heat could build up within the horn assembly and an underhood fire could result without prior warning. To correct this condition, Saturn will replace the horn assembly.

What Saturn will do:

We will replace your vehicle's horn assembly at no charge to you. It will take about 30 minutes to make the repairs, although some additional time may be required for paperwork and processing.

What you should do:

Contact your Saturn Retailer and arrange to have this service performed.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and the condition is not remedied on that date, or within five days, please contact the Saturn Customer Assistance Center at 1-800-553-6000, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).

Again, we sincerely regret any inconvenience or concern this situation may cause you. Please accept the enclosed phone card, with 20 minutes of complimentary long distance usage, as a token of our thanks for your understanding. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.