Recall - Ignition Cylinder Malfunction: Overview
NO.: 97-C-02NON COMPLIANCE
DATE: April, 1997
GROUP: BDGI
SUBJECT:
IGNITION CYLINDER FUNCTIONAL INSPECTION AND/OR RE-CODING
YEAR and MODEL:
1997 SATURNS ALL MODELS
TO: ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to owners, the owners are being instructed to contact the Saturn Customer Assistance Center if their retailer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
LIST OF INVOLVED VEHICLES WITHIN VIN RANGE