Recall - Fuel Tank Over Pressure Relief Valve: Overview
NO.: 00-C-08DATE: December, 1999
GROUP: ENFX
PRODUCT CAMPAIGN BULLETIN
SUBJECT:
SEAL FUEL TANK ASSEMBLY OPR VALVE
YEAR and MODEL:
2000 SATURN L-SERIES VEHICLES (ALL MODELS)
TO: ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired with in a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the copy of the owner letter, the owners are being instructed to contact the Saturn Customer Assistance Center if their Retailer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, owners are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
Saturn has decided a defect that relates to motor vehicle safety exists in certain 2000 L-Series Saturn vehicles. Fuel tank assemblies in these vehicles have an Over Pressure Relief (OPR) Valve that may become stuck open in a frontal collision. If the vehicle rolls over, fuel spillage could occur. If an ignition source is present, a fire could result.
To prevent the possibility of this condition occurring, Saturn retailers will permanently seal the outlet port of the OPR Valve. Doing so will not affect the performance of your vehicle.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
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