Campaign - Cooling Fan Module Defect: Overview
NO.: 00-C-02CUSTOMER SATISFACTION
DATE: July, 1999
GROUP: ENEM
PRODUCT CAMPAIGN BULLETIN
SUBJECT:
REPLACEMENT OF COOLING FAN CONTROL MODULE
YEAR and MODEL:
2000 SATURN L-SERIES VEHICLES (ALL MODELS)
TO: ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS
Saturn has decided that certain 2000 L-Series vehicles were produced with an engine cooling fan module that may not properly activate one or both of the engine cooling fans. If this occurs while driving, the "HIGH ENGINE/COOLANT TEMPERATURE LIGHT" will illuminate, and the engine coolant temperature gage pointer will move into the red area. Continuing to operate the vehicle in this condition may damage your engine.
To prevent the possibility of this condition occurring, your Saturn Retailer will replace the engine cooling fan module at no charge to you. The repairs should take less than one hour, but additional time may be required for paperwork and processing.
VEHICLES INVOLVED
Only selected 2000 model year L-Series Saturn vehicles within the following VIN range will require this campaign:
YY600001 - YY602473
A VIN listing of the vehicles are shown for your reference.
LIST OF INVOLVED VEHICLES WITHIN VIN RANGE
You must verify campaign involvement through your AS400 system, or with the listing shown, with this bulletin. It is important to note that campaign claims will only be paid on involved vehicles.
Owners of all involved vehicles will be notified of this campaign by Saturn. (Refer to the owner letter shown in this bulletin.)
PARTS INFORMATION
1. A pre-shipment of cooling fan control module assemblies required to perform this campaign has been automatically sent to you from Saturn Service Parts Operations (SSPO). These initial shipments are to aid the Retailer in campaign preparation and ensure minimal customer inconvenience. Further shipments will automatically be sent at a later date to fulfill your forecasted needs.
2. There is a unique cooling fan control module for 4 cylinder (L61) and 6 cylinder (L81) vehicles. The 4 cylinder part number is 12182149 and the 6 cylinder part number is 12182148. SSPO will provide the appropriate number of each cooling fan control module assembly based on the number and type of vehicles assigned to each Retailer.
3. Should additional parts be required, please contact your Parts Support Analyst (PSA) and SSPO will expedite parts shipment. Please do not enter any orders for any part numbers listed without first contacting your PSA.
4. Required Parts:
DISPOSITION OF REPLACED PARTS
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
CAMPAIGN COMPLETION LABEL
Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (00C02) and the five (5) digit facility code of the Retailer performing the campaign service.
As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item # S03 00013A for the Campaign Completion Label, and Item # S03 00013B for the Clear Protective Cover).
CREDIT
Disclaimer