Recall - Passenger Air Bag Replacement: Overview
2000 Saturn L-Series Vehicles # 01-C-05 - (Aug 16, 2004)PASSENGER INFLATOR MODULE REPLACEMENT
2000 SATURN L-SERIES VEHICLES
All Saturn Retailers and Authorized Service Providers
Caution
FOR VEHICLES INVOLVED IN THIS CAMPAIGN, DO NOT FOLLOW THE NORMAL PROCEDURE OF DEPLOYING REPLACED INFLATOR MODULES. DEPLOYMENT OF AN INFLATOR MODULE REPLACED UNDER THIS CAMPAIGN COULD CAUSE THE INFLATOR MODULE TO EXPLODE, AND COULD RESULT IN SEVERE INJURY FROM METAL AND PLASTIC DEBRIS. YOU WILL BE CONTACTED BY A SATURN REPRESENTATIVE IN ORDER TO DETERMINE THE CORRECT DISPOSITION FOR THE REPLACE INFLATOR MODULE REMOVED FROM VEHICLES INVOLVED IN THIS CAMPAIGN. REMOVED INFLATOR MODULES SHOULD BE STORED IN AN AREA WITH LIMITED ACCESS.
To prevent the possibility of this condition occuring, Saturn Retailers will replace the intermediate fuel rail fitting and seals.
Defect Involved
Saturn has decided that a defect which relates to motor vehicle exits in certain 2000 Saturn L-Series model vehicles. The passenger side inflator module in some of these vehicles may have been built with incorrect generant. In the event of a crash that would trigger a passenger side inflator module deployment, a module with a double load of generant can cause the inflator module to explode. If an inflator module explodes, metal and/or plastic debris could cause the inflator module to explode. If an inflator module explodes, metal and/or plastic debris could cause severe injury to vehicle occupants. A module with no generant would not inflate the airbag, and occupants may receive more severe injuries.
Vehicles Involved
Only selected 2000 model year L-Series Saturn vehicles within the following VIN numbers will require this campaign.
YY663916-YY664698-YY663601
You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only he paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this campaign by Saturn. (Refer to the owner letter shown in this bulletin.)
Facility VIN Listing
The Facility VIN listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.
Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 01C05.
Retailer Responsibility
All unsold vehicles in Retailers' possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
Transfer of Campaign Responsibility
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, campaign responsibility may be transferred by completing the following:
^ Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center; OR
^ Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.
Campaign Vehicle Action Report can be ordered from Saturn Publications. All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."
Parts Information
1. A 100% pre-shipment of module assemblies required to perform this campaign has been automatically sent by Saturn to affected Retailers. These initial shipments are to aid Retailers in campaign preparation.
2. Should additional parts be required, please order from Saturn Service Parts Operation (SSPO) as needed.
3. Required parts.
Campaign Completion Label
Upon completion of the campaign, a Campaign Identification Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (01C05) and the five (5) digit facility code of the Retailer performing the campaign service.
As a reminder additional labels may be ordered from Saturn publications (1-800-828-2112 prompt 3 Item # S03 00013A for the Campaign Completion Label and Item # S03 00013B for the Clear Protective Cover).
Credit
01-C-05 GOODWILL WORKSHEET
As stated in the "Credit" section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.
Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.