Recall - Console Armrest Latch Replacement: Overview
NO.: 00-C-07NON-COMPLIANCE
October, 1999
GROUP: BDIP
PRODUCT CAMPAIGN BULLETIN
SUBJECT:
REPLACEMENT OF CONSOLE ARM REST LATCH
YEAR and MODEL:
2000 SATURN S-SERIES SC2, SL2, AND SW2 VEHICLES
TO: ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the copy of the owner letter, the owners are being instructed 10 contact the Saturn Customer Assistance Center if their Retailer is unable to schedule a service date within a reasonable time. If the condition is not remedied within a reasonable time, owners are instructed on how to contact the National highway Traffic Safety Administration.
DEFECT INVOLVED
Saturn has decided that certain 2000 model year S-series vehicles, equipped with a console armrest, fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 201, "Occupant Protection in Interior Impacts." These console armrests were produced with a latch that will not withstand the vertical force requirements of the standard. In the event of a crash, the latch may open and the armrest or the contents of the console could injure an occupant.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
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