Recall - Rear Bumper Fastener Inspection: Overview
NO.: 00-C-06ANON-COMPLIANCE
DATE: August, 1999
GROUP: BDRE
PRODUCT CAMPAIGN BULLETIN
SUBJECT:
INSPECTION AND INSTALLATION OF REAR BUMPER IMPACT BAR UPPER ATTACHMENT NUTS AND LOWER ATTACHMENT BOLTS (IF NECESSARY)
YEAR and MODEL:
2000 SATURN S-SERIES COUPES AND SEDANS
This Product Campaign Bulletin has been revised to update the part number information under "Credit" and update the "List of Involved Vehicles Within VIN Range." This Product Campaign Bulletin supercedes bulletin number 00-C-06, which should be discarded.
TO: ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the owner letter, the owners are being instructed to contact the Saturn Customer Assistance Center if their Retailer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, owners are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
Saturn has decided that certain 2000 model year S-Series vehicles may fail to conform to the requirements of Federal Motor Vehicle Safety Regulation 581, "Bumper Standard." These vehicles were produced with rear bumper fasteners that may be loose or missing. If the bumper fasteners are loose or missing, the rear bumper may not absorb energy as it was designed to do in the event of a rear end collision.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, Especially when important corrective actions such as this are required. It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
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