Recall - Replace Ignition Control Module: Overview
Subject:Product Safety - Ignition Control Module Replacement
# 03-C-06A - (10/25/2006)
Models:
2000-2003 SATURN L-SERIES VEHICLES EQUIPPED WITH 4-CYLINDER 2.2L (L61) ENGINE
Attention:
ALL SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS
This Product Recall Bulletin has been revised to update information in the Owner Letter and to include a Product Recall Customer Reimbursement Procedure and Product Recall Customer Reimbursement Claim Form. This Product Recall Bulletin supersedes bulletin number 03-C-06, which should be discarded.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letter, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
CONDITION
Saturn has decided that a defect relating to motor vehicle safety exists in 2000, 2001, 2002 and certain 2003 Saturn L-Series vehicles equipped with 4-cylinder 2.2L (L61) engines. A failure of the ignition control module in these vehicles may cause deterioration in idle quality, reduction in overall engine power and the vehicle may be hard to start. Continued operation of the vehicle after such an ignition module failure will result in the "Service Engine Soon" light flashing, and may lead to secondary failures of the catalytic converter, oxygen sensor, and exhaust resonator. Failure of the resonator will cause increased exhaust noise and prolonged operation of the vehicle following a resonator failure may lead to an undercar fire without other prior warning.
CORRECTION
Retailers will (1) replace the ignition control module, or (2) replace the ignition control module and spark plugs, or (3) replace the ignition control module and spark plugs and update the powertrain control module calibration on certain vehicles.
Vehicles Involved
OWNER NOTIFICATION
Owners of all involved vehicles will be notified of this recall by Saturn at a later date. (Refer to the owner letter shown in this bulletin)
FACILITY VIN LISTING
A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) will be provided to you when it is available.
The listing will contain:
^ Complete vehicle identification number (VIN); and
^ VINs of vehicles, which according to Saturn records are in retail stock.
Those Retailers not involved initially in this recall will receive a message at the top of a Blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR RECALL 03-C-06.
RETAILER RESPONSIBILITY
All unsold vehicles in Retailers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before owners take possession of these vehicles.
Retailers are to service all vehicles subject to this recall at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the procedure contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your retail facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
CUSTOMER REIMBURSEMENT
All customer requests for reimbursement for previous repairs for the recall condition may be handled by the Retailer or the Saturn Customer Assistance Center.
A Saturn Product Recall Customer Reimbursement Procedure Form will be shown with the customer letter.
TRANSFER OF RECALL RESPONSIBILITY
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, recall responsibility may be transferred by completing the following:
^ Submit a Recall Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
-OR-
^ Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.
A copy of the Recall Vehicle Action Report is shown for your reference. Additional copies can be ordered from Saturn Publications.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change".
Parts Information
DISPOSITION OF REPLACED PARTS
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required. It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
RECALL IDENTIFICATION LABEL
Upon completion of the recall, a Recall Identification Label and Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the recall number (03-C-06) and the five (5) digit facility code of the retailer performing the recall service.
As a reminder, additional labels may be ordered from Saturn publications.
CREDIT
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