Campaign - Torque Converter Inspection/Replacement: Overview
NO: 01-C-07DATE: April, 2001
CATEGORY TYPE: Transaxle-01
CATEGORY: Automatic
PRODUCT CAMPAIGN BULLETIN
SUBJECT:
4T40E TRANSAXLE TORQUE CONVERTER INSPECTION AND TORQUE CONVERTER OR TRANSAXLE REPLACEMENT, IF NECESSARY
YEAR and MODEL:
2001 SATURN L-SERIES VEHICLES EQUIPPED WITH 4T40E (RPO MN4) TRANSAXLES AND 4CYL (RPO L61) ENGINES ONLY
TO: ALL SATURN RETAILERS AND SERVICE PROVIDERS
Saturn has decided that certain 2001 L-Series Saturn vehicles may exhibit a condition in which the transaxle converter pump to stator bearing may prematurely fail due to a raised metal condition on the bearing surface on the inside of the pump cover. This may cause abnormal transaxle noise and may lead to premature failure.
To prevent the possibility of this condition occurring, Retailers will inspect the torque converter for certain production date codes, and, if necessary replace the transaxle.
VEHICLES INVOLVED
Only selected 2001 model year L-Series Saturn vehicles within the following VIN range will require this campaign:
1Y536134 - 1Y550873
A VIN listing of the vehicles is shown for your reference.
You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only be paid on involved vehicles.
OWNER NOTIFICATION
Owners of all involved vehicles will be notified of the campaign by Saturn. (Refer to the owner letter shown.)
FACILITY VIN LISTING
A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) is shown.
This listing contains:
^ Owner's name with address and telephone number:
^ Complete vehicle identification number (VIN); and
^ VINs of vehicles, which according to Saturn records are in retail stock.
The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.
Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 01-C-07.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow up necessary to complete this campaign. Those records updated with the California DMV registration information will have the following message printed adjacent to the appropriate VIN: "OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."
RETAILER RESPONSIBILITY
All unsold vehicles in Retailers' possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required correction according to the procedure contained in this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
TRANSFER OF CAMPAIGN RESPONSIBILITY
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, campaign responsibility may be transferred by completing the following:
^ Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
- OR -
^ Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.
A copy of the Campaign Vehicle Action Report is shown for your reference. Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item # S0397050). All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change.
PARTS INFORMATION
Once the vehicle has been inspected and it has been verified that a part is required, please order the appropriate parts from SSPO.
Required Parts:
Incidental Parts: The replacement of the torque converter and/or transaxle may require the use of some incidental parts. These parts are as shown.
DISPOSITION OF REPLACED PARTS
Retailers are to fill out the Yellow Core Return Tag for each replacement transaxle and torque converter. If the Yellow Core Return Tag is not included, please use a blank tag. If you require additional tags, please contact your Parts Support Analyst. Return the transaxle and/or torque converter, along with the Yellow Core Return Tag, using the existing core return process. If you have any questions on how to process a core return, please refer to your Parts Policies and Procedures Manual, or contact your PSA. Any remaining parts should be replaced and scrapped in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
CAMPAIGN COMPLETION LABEL
Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (01C07) and the five (5) digit facility code of the Retailer performing the campaign service.
As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item # S0300013A for the Campaign Completion Label, and Item # S0300013B for the Clear Protective Cover).
CREDIT
01-C-07 GOODWILL WORKSHEET
DISCLAIMER