Recall - Brake Pedal Inspection/Replacement: Overview
2002 Saturn S-Series Vehicle Equipped with Automatic Transaxles # 02-C-06 - (Aug 16, 2004)BAKE PEDAL INSPECTION AND REPLACEMENT IF NECESSARY
2002 SATURN S-SERIES VEHICLES EQUIPPED WITH AUTOMATIC TRANSAXLES
ALL SATURN RETAILERS AND SERVICE PROVIDERS
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the copy of the owner letter shown in this bulletin, the owners are being instructed to contact the Saturn Customer Assistance Center if their Retailer is unable to schedule a service date within a reasonable time. If the condition is not remedied within a reasonable time, owners are instructed on how to contact the National Highway Traffic Safety Administration.
Defect Involved
Saturn has decided that a defect which relates to motor vehicle safety exists in some 2002 model year S-Series vehicles. These vehicles equipped with automatic transaxles have been assembled with an inadequate weld at the brake pedal pad to brake pedal actuator arm assembly. During braking, the brake pedal pad could separate from the brake pedal actuator arm. If this were to occur, the driver's foot could become dislodged from the pedal resulting in a loss of brake system application and a vehicle crash could occur.
Vehicles Involved
Only selected 2002 model year S-Series Saturn vehicles within the following VIN range will require this campaign:
2Z215426 - 2Z219541
A VIN listing of the involved vehicles is shown for your reference.
You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only he paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this campaign by Saturn. (Refer to the owner letter shown in this bulletin.)
Facility VIN Listing
The Facility VIN Listing is furnished to involved Retailers with the Product Campaign Bulletin.
Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 02-C-06.
Retailer Responsibility
All unsold vehicles in Retailers' possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
Transfer of Campaign Responsibility
Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, campaign responsibility may be transferred by completing the following:
^ Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center. OR
^ Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.
A copy of the Campaign Vehicle Action Report can be ordered from Saturn Publications. All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."
Parts Information
1. A pre-shipment of brake pedal assemblies required to perform this campaign has been automatically sent to affected Retailers from Saturn Service Parts Operations (SSPO). These initial parts shipments are to aid the Retailers in campaign preparation and will ensure minimal customer inconvenience.
2. Should additional parts be required, please order from Saturn Service Parts Operations (SSPO) as needed.
3. Required Parts:
Disposition of Replaced Parts
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
Inspection Procedure
Brake pedal assemblies are stamped with a date code that corresponds to the day, month, year and shift on which it was manufactured. The date code contains five characters.
The first two numerical digits indicate the day of the month
^ The third digit indicates the month
^ The fourth digit indicates the year
^ And the fifth digit indicates the shift during which the part was produced. D = Day Shift, A = Afternoon Shift
1. Using a mirror and light locate the brake pedal date code on the right side of the brake pedal arm just above the brake pedal pad. (Refer to illustration.)
2. Inspect brake pedal arm for the suspect date code 24A2A
^ If date code is 24A2A or a partially readable date code of 24A2A is present (for example _ 4A2A or _ _ A2A) or is completely not readable, the brake pedal assembly must be replaced. Continue with "Brake Pedal Replacement Procedure" in this bulletin.
^ If date code is readable and not the suspect date code, no repair is necessary. Continue to next step.
Important
Do not cover any existing underhood labels when affixing Campaign Completion Label.
3. Affix Campaign Completion Label on a clean and dry surface of radiator core support, in an area clearly visible when hood is raised. (For more information, refer to "Campaign Completion Label" in this bulletin.)
Campaign Completion Label
Upon completion of the campaign, a Campaign Completion label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (02C06) and the five (5) digit facility code of the Retailer performing the campaign service.
As a reminder, additional labels may be ordered from Saturn publications.
Credit
02-C-06 GOODWILL WORKSHEET
As stated in the "Credit" section of this bulletin. Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.
Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.