Recall - DRL/Turn Signal Bulb Replacement/Harness Update: Overview

Product Safety - Daytime Running Lamp (DRL)/Turn Signal Bulb Replacement and DRL Jumper Kit Installation # 04095 - (Feb 14, 2005)

DAYTIME RUNNING LAMP (DRL)/TURN SIGNAL BULB REPLACEMENT AND DRL JUMPER KIT INSTALLATION

2003 - 2004 SATURN ION SEDAN VEHICLES

ALL SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS

THE CANADIAN VERSION OF THIS RECALL FOLLOWS THIS VERSION

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letter, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

Condition

Saturn has decided that a defect relating to motor vehicle safety exists in certain 2003-2004 model year Saturn ION sedans. These vehicles have a condition in which the turn signal lamp and daytime running lamp (DRL) on either front side can stop working because of loss of contact between the bulb and socket. If a front turn signal lamp is inoperative, others may react more slowly to a turning vehicle and a crash could occur.

Correction

To prevent this condition from occuring, Saturn will replace the DRL/turn signal bulb on both the left and right front side and inspect for and add a DRL jumper kit if not present. This service will be performed at no cost to the owner.

Vehicles Involved





Certain 2003 and 2004 Saturn ION sedan vehicles within the VIN range shown will require this recall.

Important:
Retailers must verify recall involvement by running a National Vehicle History (NVH) prior to performing repairs. Not all vehicles within the above breakpoints may be involved. It is important to note that recall claims will only he paid on involved vehicles.

Owner Notification

Owners of all involved vehicles will be notified of this recall by Saturn. (Refer to the owner letter shown in this bulletin.)

Facility VIN Listing

The listing contains:

^ Complete vehicle identification number (VIN); and

^ VINs of vehicles, which according to Saturn records are in retail stock.

The Facility VIN Listing is furnished to involved Retailers with the Product Safety Recall Bulletin.

Those Retailers not involved initially in this recall will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR RECALL 04095.

Retailer Responsibility

All unsold vehicles in Retailers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before owners take possession of these vehicles.

Retailers are to service all vehicles subject to this recall at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the procedure contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your retail facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Transfer of Recall Responsibility

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer's address has recently changed, recall responsibility may be transferred by completing the following:

^ Submit a Recall Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center. - OR

^ Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.





A copy of the Recall Vehicle Action Report, item # S03 2002RVAR is shown for your reference. Additional copies can be ordered from the Saturn Publications website at win.wallace.com/saturn. All changes to recall responsibility will be reflected in your next Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Policies & Procedures Manual, "Notifying Saturn of Vehicle Status Change."





Parts Information

Saturn Service Parts Operations (SSPO) will be shipping parts as they become available based on the affected vehicle population at your retail facility. Please do not order extra inventory of these parts or modify your existing stocking policies. Normal replenishment will continue to support your current stocking policy requirements.

Disposition of Replaced Parts

Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.

Suggestions for Ensuring Customer Satisfaction

As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience especially when important corrective actions such as this are required. It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.








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