Information

DAYTIME RUNNING LAMP (DRL)/TURN SIGNAL BULB REPLACEMENT AND DRL JUMPER KIT INSTALLATION

MODELS:
2003-2004 SATURN ION SEDAN VEHICLES

ATTENTION:
General Motors of Canada Ltd. Saturn Retailers

Condition

Saturn has decided that a defect relating to motor vehicle safety exists in certain 2003-2004 model year Saturn ION sedans. These vehicles have a condition in which the turn signal lamp and daytime running lamp (DRL) on either front side can stop working because of loss of contact between the bulb and socket. If a front turn signal lamp is inoperative, others may react more slowly to a turning vehicle and a crash could occur.

Correction

To prevent this condition from occuring, Saturn will replace the DRL/turn signal bulb on both the left and right front side and inspect for and add a DRL jumper kit if not present. This service will be performed at no cost to the owner.

Vehicles Involved





Involved are certain 2003-2004 Saturn ION Sedan vehicles built within the VIN breakpoints shown.

Important:
Retailers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) before beginning recall repairs. [Not all vehicles within the above breakpoints may be involved.]

For retailers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared, and is being furnished to involved retailers. Retailers that have no involved vehicles currently assigned, will not receive a Campaign Initiation Detail Report.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.





Parts Information

Parts required to complete this recall are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Claim Information





Submit a Product Recall Claim with the information shown.

Customer Reimbursement for Canada

Customer requests for reimbursement of previously paid repairs to replace DRL/Turn Signal Bulb, are to be submitted prior to or by February 28, 2006.

If the work was done by someone other than a Saturn retail facility, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a Saturn retail facility.

When a customer requests reimbursement, they must provide the following:

^ Proof of ownership at time of repair.

^ Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.

Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.

Important:
Refer to the GM Service Policies and Procedures Manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.

Customer Notification

Customers will be notified of this recall on their vehicles by General Motors (see copy of customer letter shown in this bulletin).

Retailer Recall Responsibility

All unsold new vehicles in Retailers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.

Retailers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the Retailer listing, are to be contacted by the Retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your retail facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.





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