Recall - Body Control Module Software Upgrade: Overview
Noncompliance - Body Control Module (BCM) Calibration Upgrade for Retained Accessory Power (RAP) # 03069 - (05/03/2004)BODY CONTROL MODULE (BCM) CALIBRATION UPGRADE FOR RETAINED ACCESSORY POWER (RAP)
2003 AND CERTAIN 2004 SATURN ION VEHICLES
ALL SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letter, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Condition
Saturn has decided that 2003 and certain 2004 Saturn ION vehicles fail to conform to Federal Motor Vehicle Safety Standard 118, "Power-Operated Window, Partition, and Roof Panel Systems." The power windows and/or sunroof may be operable after the ignition has been turned to the "Off" position and the front passenger door is opened. If unsupervised children are left unattended in the vehicle and operate the power windows or sunroof there is an increased risk of personal injury to the child.
Correction
To prevent the possibility of this condition occurring, Retailers will upgrade the Body Control Module (BCM) calibration.
Vehicles Involved
2003 and certain 2004 model year Saturn ION vehicles within the following VIN range will require this recall.
3Z100001 - 3Z206278
4Z100001 - 4Z121302
You must verify recall involvement through your AS400 system. It is important to note that recall claims will only be paid on involved vehicles.
Owner Notification
Owners of all involved vehicles located within areas covered by the US National Traffic and Motor Vehicle Safety Act will be notified of this recall by Saturn. (Refer to the owner letter shown in this bulletin.)
Retailer Responsibility
All unsold new vehicles in Retailers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Retailers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners who have recently purchased vehicles sold from your vehicle inventory are to be contacted by the retailer and arrangements are to be made to make the required correction according to the procedure contained in this bulletin.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your retail facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may he subject to a civil penalty for each such sale.
Transfer of Recall Responsibility
Saturn vehicles that have been sold to you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer [rsquo ]s address has recently changed, recall responsibility may be transferred by completing the following:
^ Submit a Recall Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
-OR-
^ Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.
A copy of the Recall Vehicle Action Report is shown for your reference Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item H S03 2002RVAR). All changes to recall responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Policies & Procedures Manual, "Notifying Saturn of Vehicle Status Change."
Suggestions for Ensuring Customer Satisfaction
As you know, Saturn [rsquo ]s success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners.
Additionally, priority should be given to customer vehicles over retail inventory vehicles.
If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
Recall Identification Label
Upon completion of the recall, a Recall Identification Label and clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the recall number (03069) and the five (5) digit facility code of the retailer performing the recall service.
As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item Number S03 00013A for the Recall Identification Label, and item number S03 00013B for the clear Protective Cover).
Credit
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