Recall - Wiper Motor Replacement: Overview
Product Safety - Wiper Motor Replacement # 03-C-03 - (04/30/2004)WIPER MOTOR REPLACEMENT
2003 SATURN L-SERIES VEHICLES
ALL SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letter, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Defect Involved
Saturn has decided that a defect which relates to motor vehicle safety exists in certain 2003 model year Saturn L-Series vehicles. These vehicles exhibit a condition in which the windshield wiper motor may fail during use because of improper manufacture. If this were to occur in severe weather, driver visibility could be reduced, which could result in a vehicle crash without prior warning.
To prevent this condition from occurring, retailers will inspect and, if necessary, replace the wiper motor assembly.
Vehicles Involved
Only selected 2003 model year Saturn L-Series vehicles within the following VIN range will require this recall.
3Y530133 - 3Y533472
You must verify recall involvement through your AS400 system. If is important to note that recall claims will only he paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this recall by Saturn.
(Refer to the owner letter shown in this bulletin.)
Facility VIN Listing
The Facility VIN Listing is furnished to involved Retailers with the product Recall Bulletin.
Those Retailers not involved initially in this recall will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR RECALL 03-C-03.
Retailer Responsibility
All unsold vehicles in Retailers possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before owners take possession of these vehicles.
Retailers are to service all vehicles subject to this recall at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the procedure contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your retail facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Transfer of Recall Responsibility
Saturn vehicles that have been sold to you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer [rsquo]s address has recently changed, recall responsibility may be transferred by completing the following:
^ Submit a Campaign Vehicle Action Report as shown to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
-OR-
^ Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.
All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."
Parts Information
A pre-shipment of the windshield wiper motor (Motor ASM-WSW) required to perform this recall has been automatically sent to retailers. These windshield wiper motors are to aid the retailers in recall preparation and will ensure minimal customer inconvenience.
Should additional parts be required, please order them from Saturn Service Parts Operations (SSPO) as needed.
Disposition of Replaced Parts
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
Suggestions For Ensuring Customer Satisfaction
As you know, Saturn [rsquo]s success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners.
Additionally, priority should be given to customer vehicles over retail inventory vehicles.
If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
Wiper Motor Inspection Procedure
1. Remove front of dash weatherstrip from driver [rsquo]s side of vehicle.
2. Carefully pull up driver [rsquo]s side cowl grill to expose wiper motor.
3. Determine production location of wiper motor.
^ If wiper motor label indicates motor was made in England, as shown, replacement of wiper motor is not required. Secure cowl grill and reinstall front of dash weatherstrip. Affix Recall Identification Label on a clean and dry surface of radiator core support, in an area clearly visible when hood is raised. (For more information, refer to "RECALL IDENTIFICATION LABEL" in this bulletin.)
If wiper motor has a label configuration, as shown, perform the wiper motor replacement procedure in this bulletin.
Recall Identification Label
Upon completion of the recall, a Recall Identification Label and clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the recall number (03-C-03) and the five (5) digit facility code of the retailer performing the recall service.
As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item Number S03 00013A for the Recall Identification Label, and item number S03 00013B for the clear Protective Cover).
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