Recall - Fuel Feed Pipe Assembly Replacement: Overview
Product Safety - Fuel Feed Pipe Assembly Replacement # 04053 - (06/10/2004)FUEL FEED PIPE ASSEMBLY REPLACEMENT
2004 ION RED LINE VEHICLES EQUIPPED WITH THE SUPERCHARGED 2.0L 4-CYLINDER (LSJ) ENGINE
ALL SATURN RETAILERS AND AUTHORIZED SERVICE PROVIDERS
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letter, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Condition
Saturn has decided that a defect relating to motor vehicle safety exists in 2004 Saturn ION vehicles equipped with the supercharged 2.0L 4-cylinder (LSJ) engine. These vehicles were built with a fuel feed pipe that may leak fuel near the fuel rail due to cracks in the fuel feed pipe. If fuel leaks from the fuel feed pipe, there would be a noticeable fuel odor around the vehicle. If an ignition source is present, a fire could result.
Correction
Retailers will replace the fuel feed pipe assembly on all affected vehicles.
Vehicles Involved
2004 Saturn ION Red Line coupe vehicles equipped with the supercharged 2.0L 4-cylinder engine (LSJ) within the following VIN range will require this recall:
4Z185538 - 4Z210265
You must verify recall involvement through your AS400 system. It is important to note that recall claims will only he paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this recall by Saturn. (Refer to the owner letter shown in this bulletin.)
Retailer Responsibility
All unsold vehicles in Retailers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before owners take possession of these vehicles.
Retailers are to service all vehicles subject to this recall at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your retail facility for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Parts Information
1. All of the required parts to perform this recall will be automatically sent to involved Retailers from Saturn Service Parts Operations (SSPO). These shipments are to aid Retailers in recall preparation and ensure minimal customer inconvenience.
2. Should you require any additional parts, please contact your Parts Support Analyst (PSA), and we will expedite the shipment.
Suggestions for Ensuring Customer Satisfaction
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required. It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
Credit
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