Campaign - Fuel Filler Cap Warranty Extension: Overview
Subject:Special Coverage Adjustment - Fuel Tank Cap
# 06081 - (11/02/2006)
Models:
2003-04 SAAB 9-3 SPORTS SEDAN
2004 SAAB 9-3 CONVERTIBLE
2004 CHEVROLET MALIBU, AVEO
2004 CADILLAC XLR, SRX
2004 SATURN L-SERIES
Condition
Some customers of 2003-04 Saab 9-3 Sports Sedan; 2004 Saab 9-3 Convertible; Chevrolet Malibu, Aveo; Cadillac XLR, SRX; and Saturn L-Series model vehicles may experience a condition where the fuel tank gas cap won't tighten properly or the fuel cap won't come off or is broken. These conditions may also cause the illumination of the Malfunction Indicator Light (MIL).
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 2, 2006 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 2, 2006 must be submitted to the Service Contract provider.
Vehicles Involved
Parts Information
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Claim Information - GM Saturn Canada and Saab Canada only
For vehicles repaired under the terms of this special coverage, submit a claim with the information shown.
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
Important:
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct broken fuel caps are to be submitted to the dealer prior to or by November 30, 2007. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 km (120,000 miles), whichever occurs first.
When a customer requests reimbursement, they must provide the following:
^ Proof of ownership at time of repair.
^ Originally paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Customer Reimbursement - For Saturn US Only
All customer requests for reimbursement for previous repairs for the Special Coverage condition are handled by submitting a reimbursement claim form directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
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