Campaign - Cam Position Sensor Housing Seal Replacement: Overview
Camshaft Position Sensor Housing Seal Replacement# 05522 - (May 6, 2005)
Models:
2004-2005 ION Red Line Vehicles with Supercharged 2.0L 4-Cylinder (LSJ) Engines
All Saturn Retailers and Authorized Service Providers in the United States
Important:
Saturn Retailers in Canada: The Canadian version of this bulletin follows the U.S. version.
Saturn has learned that certain 2004 and 2005 model year Saturn ION Red Line vehicles equipped with supercharged 2.0L 4-cylinder (LSJ) engines have a condition where the camshaft position sensor housing seal may fail prematurely, resulting in an engine oil leak. Engine damage could occur if the oil level is significantly low.
To correct this condition, Saturn retailers will install a new camshaft position sensor housing seal that has been re-designed to improve seal life. This service will be performed at no cost to the owner.
Vehicles Involved
Certain 2004 and 2005 model year Saturn ION Red Line vehicles within the following VIN range will require participation in this program.
4Z100063 - 5Z139240
You must verify program involvement through your AS400 system. It is important to note that program claims Will only be paid on involved vehicles.
Owner Notification
Owners of all involved vehicles will be notified of this customer satisfaction program by Saturn. (Refer to the owner letter shown this bulletin.)
Facility VIN Listing
The Facility VIN Listing is furnished to involved Retailers with the customer satisfaction program bulletin.
This listing contains:
^ Complete vehicle identification number (VIN); and
^ VINs of vehicles, which according to Saturn records are in retail stock.
Those Retailers not involved initially in this program will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME.
Retailer Responsibility
All unsold vehicles in Retailers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this program bulletin before owners take possession of these vehicles.
Retailers are to service all vehicles subject to this program at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the retailer listing, are to be contacted by the retailer. Arrangements are to be made to make the required correction according to the procedure contained in this bulletin. This could be done by mailing to such customers, a copy of the customer letter shown in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your retail facility for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Customer Reimbursement
All customer requests for reimbursement for previous repairs for the customer satisfaction program condition will be handled by the Customer Assistance Center or Saturn retailer.
A Saturn Product Recall Customer Reimbursement Procedure Form will be included with the original customer letter.
Transfer of Customer Satisfaction Program Responsibility
Saturn vehicles that have been sold to you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If you determine that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, responsibility may be transferred by completing a Recall Vehicle Action Report and submitting it to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.
A copy of the Recall Vehicle Action Report is shown for your reference. Additional copies can be ordered from Saturn Publications. All changes to program responsibility will be reflected in your next Unfixed VIN Report.
All other changes in vehicle status (e.go., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."
Parts Information
Disposition of Replaced Parts
Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.
Suggestions for Ensuring Customer Satisfaction
As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.
It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.
Claim Information
Reimbursement
SATURN PRODUCT RECALL CUSTOMER REIMBURSEMENT PROCEDURE
If you paid to have this recall condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Saturn retailer.
Submitting a recall reimbursement claim directly to your Saturn retailer may expedite processing; however, if you choose, you may file your claim through the Saturn Customer Assistance Center. Your claim will be acted upon within 60 days of receipt.
If your claim is:
^ Approved, you will receive a check from your Saturn retailer or Saturn,
^ Denied, you will receive a letter from your Saturn retailer or Saturn with the reason(s) for the denial, or
^ Incomplete, you will receive a letter from your Saturn retailer or Saturn identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available.
Please follow the instructions on the Claim Form shown to file a claim for reimbursement. If you have any questions or need assistance, please contact your Saturn retailer or the Saturn Customer Assistance at 1-800-972-8876, or for the hearing impaired, 1-800-833-6000.
05522 Loaner/Rental Worksheet
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