Campaign - Front Air Dam Damage: Overview
Subject:Special Coverage Adjustment - Front Air Dam Damage
# 07215 - (08/31/2007)
Models:
2007 Saturn Aura
Condition
Some customers of 2007 Saturn Aura vehicles may experience damage to the front air dam. The air dam can break more easily than most if it contacts a curb or other object.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 3 years or 36,000 miles (60,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Replacement of the original design air dam with an improved air dam will be made free of charge. Damage to the improved air dam is not covered.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after September 4, 2007, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to September 4, 2007, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2007 Saturn Aura vehicles built within the VIN breakpoints shown.
Parts Information
Saturn Canada: Parts required to complete this special coverage are to be obtained from General Motors Service and Parts Operations (GMSPO).
Saturn US: A pre-shipment of the required parts to perform this recall has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter shown in this bulletin - actual divisional letter may vary slightly).
Service Procedure
1. Remove damaged or loose front air dam deflector. Refer to Front Air Dam Replacement in SI.
2. Install the new air dam deflector. Refer to Front Air Dam Replacement in SI.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Retailers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - Saturn Canada Only and Saturn US Only
Customer Reimbursement Claims - Special Attention Required
Customer reimbursement claims must have the date of the (service repair) prior replacement entered into the "repair date" field of the CSO in the "Labor Detail/Comments" screen.
Customer reimbursement claims must have the mileage of the prior repair of the (service repair) entered on the "Service Order Hub" screen in the "miles in" field.
Customer reimbursement claims must have entered into the "technician comments" field the CSO # (if repair was completed at a Saturn Retail Facility) date, mileage, customer name, and any deductibles and taxes paid by the customer.
Customer reimbursement claims must be submitted on a different CSO than the Recall repair. This is because the repair date and mileage differ between the two repairs.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to replace a front air dam are to be submitted to the retailer prior to or by September 30, 2008. Repairs must have occurred within the 3 years of the date the vehicle was originally placed in service, or 60,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at the time of the repair.
- The original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM facility, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM facility.
Customer Reimbursement - For Saturn US Only
All customer requests for reimbursement for previous repairs for the recall condition are handled by submitting a recall reimbursement claim form directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
A Saturn Customer Reimbursement Procedure with the customer letter.
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