Campaign - A/T Shift Cable Fracture Warranty Extension: Overview
SPECIAL COVERAGEBulletin No.: 11175A
Date: February 11, 2013
Subject: 11175A Special Coverage Adjustment Shift Lever May Not Display Correct Gear
Models:
2007-2008 Saturn AURA
Equipped with 4-Speed Automatic Transmission (ME7/MN5)
Supercede:
The service procedure in this bulletin has been revised to include the installation of a cable kit (clam shell). Please discard all copies of bulletin 11175.
Condition
Some 2007-2008 model year Saturn AURA vehicles equipped with a 4-speed automatic transmission (ME7/MN5) have a condition in which the transmission shift cable may fracture. As the fracture begins, the driver may have a difficult time selecting a gear or removing the key from the ignition. If these warnings are ignored, the cable could continue to fracture and shift function could be lost. The driver may not be able to restart the vehicle or shift the vehicle into PARK, allowing the vehicle to roll away if the driver has exited the vehicle without applying the park brake.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the transmission shift cable. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 22, 2011, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 22, 2011, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2007-2008 model year Saturn AURA vehicles equipped with a 4-speed automatic transmission (ME7/MN5).
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system.
Part Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
1. Verify that the transmission shift cable requires replacement. Refer to the appropriate diagnostic information in SI. Pay particular attention for any signs of fraying or fracture.
- If the transmission shift cable does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If the transmission shift cable requires replacement, proceed to Step 2.
2. Remove the floor shift control cable. Refer to Floor Shift Control Cable Replacement in SI.
3. Remove and discard the cable bracket (4).
4. Install a new floor shift control cable and new bracket. Refer to Floor Shift Control Cable Replacement in SI.
Note
Hybrid vehicle shown. Combustion engine vehicle is similar.
1 - Clam Shell in Two Pieces
2 - Clam Shell Around Shift Cable Locking Tabs
3 - Clamp on Clam Shell
4 - Inlet Coolant Hose and
5 - Heater Cooler Pump.
5. Install the clam shell (1) (2) over the shifter cable locking tabs.
6. Install the service clamp over the clam shell (3). Position the clamp fastener head away from the inlet coolant hose (4). Tighten the clamp to 4 Nm (35 lb-in).
7. Ensure that there is 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and the clam shell (3). On hybrid equipped vehicles, it may be necessary to reposition the inlet coolant hose (4) to achieve the required 15 mm (19/32 in) of clearance. To reposition the inlet coolant hose (4) on hybrid equipped vehicles, locate the heater cooler pump (5) and perform Steps 5.1-5.4.
Caution
Do not kink or damage the inlet coolant hose (4) when repositioning the hose to obtain the 15 mm (19/32 in) clearance. To avoid damaging the hose clamp, use J-38185 or equivalent hose clamp pliers to loosen the hose clamp.
1. Using J-38185 or equivalent hose clamp pliers, loosen the inlet coolant hose (4) connected to the heater cooler pump (5). Note the location of the clamp on the inlet coolant hose (4).
2. Rotate the inlet coolant hose (4) clockwise until 15 mm (19/32 in) of clearance between the inlet coolant hose (4) and clam shell (3) is achieved.
3. Ensure that the inlet coolant hose clamp is secure on the inlet coolant hose (4) in the production location.
4. Install the generator control module cover. Refer to Generator Control Module Cover Replacement in SI.
8. Close the hood.
Customer Reimbursement - For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by December 31, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
- A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
- The name and address of the person who paid for the repair.
- Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important
If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Disclaimer