Owner Letter
Owner LetterApril 2013
Dear General Motors Customer:
As the owner of a 2006 model year Chevrolet Cobalt, Pontiac G4, or Saturn ION vehicle or 2007 model year Chevrolet Cobalt, Pontiac G5, or Saturn ION vehicle, your satisfaction with our product is very important to us.
Previously, you may have been notified of a special coverage adjustment that General Motors made available to you if your vehicle displayed the symptoms described below. This letter is to inform you that the coverage has been expanded to cover the condition regardless of the mileage or age of your vehicle.
Some 2006 model year Chevrolet Cobalt, Pontiac G4, or Saturn ION vehicles, or some 2007 model year Chevrolet Cobalt, Pontiac G5, or Saturn ION vehicles, sold or operated in areas with warm weather, may have a condition in which the plastic supply or return port on the modular reservoir assembly (MRA) may crack. If either of these ports develop a crack, fuel will leak from the area. You may notice a fuel odor while the vehicle is being driven or after it is parked. If the crack becomes large enough, fuel may be observed dripping onto the ground and vehicle performance may be affected.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the fuel pump module. If this condition occurs on your 2006 model year Chevrolet Cobalt, Pontiac G4, or Saturn ION vehicle or 2007 model year Chevrolet Cobalt, Pontiac G5, or Saturn ION vehicle, regardless of the vehicle's age or mileage, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition and have not submitted a reimbursement request. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by April 30, 2014.
If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
09275-2