Campaign - Intermittent Horn Malfunction: Overview
SPECIAL COVERAGEBulletin No.: 10276
Date: December 09, 2010
Subject: 10276 - Special Coverage Adjustment - Intermittent Horn Malfunction
Models:
2008-2009 Saturn ASTRA
Condition
In certain 2008 and 2009 model year Saturn ASTRA vehicles, high resistance, due to high vibrations on electrical contacts or widened contacts, may cause a loose internal connection in the Column Integrated Module (CIM). If this occurs, it could cause the horn to become inoperative intermittently.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to install a clamp on the CIM housing to secure the connections in the CIM. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 10, 2010, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 10, 2010, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2008 and 2009 model year Saturn ASTRA vehicles. Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
PN 93196910 is a non-cataloged service number (released for field fix only), and will not be eligible for RIM.
Service Procedure
Note
Picture is simplified for a better overview of all screw locations. Screws magnified located underneath the upper steering column trim cover. Turn the steering wheel to the left side to get access to the left screw and turn the steering wheel to the right side to get access to the right screw of the upper trim cover.
1. Loosen the steering column upper and lower trim cover. Remove the 5 screws (see arrows).
2. Compress and release the left side of the Column Integrated Module (CIM) housing (1) by hand at least 10 times (see arrows).
Note
Ensure that the clamp is tightly fitted to the CIM housing. Install the metal clamp (1) by hand (see shown position).
3. Install the metal clamp (1) on the left side of the CIM housing.
Note
The picture is simplified for a better overview of all screw locations. The screws magnified are located underneath the upper steering column trim cover. Turn the steering wheel to the left side to get access to the left screw and turn the steering wheel to the right side to get access to the right screw of the upper trim cover.
4. Install the steering column lower and upper trim cover. Install the 5 screws (see arrows).
5. Check the horn.
1. Switch on the low beam headlamps.
2. Press the horn.
3. Switch off the low beam headlamps.
6. Turn the steering wheel to the left side and apply a blue paint dot on the reverse side of the steering wheel (see arrow).
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special coverage condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2011. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Disclaimer