Campaign - Radiator Inspection/Replacement: Overview
CUSTOMER SATISFACTIONBulletin No.: 09040A
Date: June 11, 2009
Subject: 09040A - Radiator Leak - Inspect and Replace, if Necessary
Models:
2008 Saturn ASTRA
Equipped with 4-Speed Automatic Transmission (MNF)
Supercede:
The service procedure in this bulletin has been revised. Discard all copies of bulletin 09040, issued June 2009.
THIS PROGRAM IS IN EFFECT UNTIL JUNE 30, 2010.
Condition
Certain 2008 model year Saturn ASTRA vehicles equipped with automatic transmission (RPO MNF) may have a condition in which the radiator may leak. If the coolant leaks into the transmission, it could result in harsh shifting, noisy transmission, transmission fluid leak, and/or the illumination of the Service Engine Soon or engine coolant temperature warning lights. If these warnings are ignored and the vehicle continues to be driven, transmission damage could occur.
Correction
Retailers are to inspect and, if necessary, replace the radiator.
Vehicles Involved
Involved are certain 2008 model year Saturn ASTRA vehicles equipped with an automatic transmission (RPO MNF) and built within these VIN breakpoints:
Important
Retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved. - Canadian retailers should use GMVIS. - US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.
For retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the GM GlobalConnect Recall Reports. Retailers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Canada Only: Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
US Only: A pre-shipment of the required parts to perform this program has been sent to involved Saturn US retailers from Saturn Service Parts Operations (SSPO).
Service Procedure
1. Using a mirror, locate the radiator production date on the sticker. Production date encoding on example 1528A:
152 - 152nd day of the year
8 - Year 2008
A - First shift (shifts A, B, and C exist)
- If the radiator production date is 1528A or greater, no further action is required.
- If the radiator production date is lower than 1528A, proceed to Step 2.
Note
Do not discard engine coolant. Store coolant in a clean container until it's time to re-use the engine coolant.
Note
Carefully review the service procedure and TSB 08-07-30-045 before begin repairs. The specified torque procedure must be followed when installing the transmission oil cooler lines to the radiator. The over-tightening of the oil cooler bolts to the radiator may cause internal damage to the inner transmission oil cooler tank inside the radiator. If the internal oil cooler tank in the radiator becomes damaged, engine coolant may leak into the transmission.
2. Replace the radiator. Refer to Radiator Replacement in SI.
Customer Reimbursement - For Canada Only
Customer requests for reimbursement for previous repairs for the condition are to be submitted to the dealer by June 30, 2010.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement verification.
Customer Reimbursement - For US Only
All customer requests for reimbursement for previous repairs for the program condition are handled by submitting a reimbursement claim form directly to Saturn retailers for processing; however, if customers choose, they may file a claim through the Saturn Customer Assistance Center.
A Saturn Customer Reimbursement Procedure and Claim Form are included with the customer letter.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Canadian retailers should refer to applicable Home Office letter on this subject.
Claim Information - Canada Only
Submit a Product Claim with the information indicated below:
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Claim Information - US Only
1. To receive credit, submit a claim with the information below:
2. Submit courtesy transportation as a net item using the appropriate net item code.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through June 30, 2010.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through June 30, 2010, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer