Campaign - Exhaust System Hanger Replacement: Overview
CUSTOMER SATISFACTIONBulletin No.: 07218A
Date: November 20, 2008
Subject:
07218A - Exhaust System Rattle - Replace Exhaust Hangers
Models:
2008 Pontiac G6
2008 Saturn Aura
Supercede:
This bulletin is being revised to extend the expiration date to May 31, 2009, Please discard all copies of bulletin 07218, issued October 2007. THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2009.
Condition
On certain 2008 Pontiac G6 and Saturn Aura vehicles, a hanger used to secure the exhaust system to the underbody of the vehicle may separate. If the hanger separates, the driver would hear a rattle or clunking noise when driving over rough roads.
Correction
Dealers/retailers are to install a new design hanger to support the exhaust system.
Vehicles Involved
Involved are certain 2008 Pontiac G6 and Saturn Aura vehicles built within the VIN breakpoints shown above.
Important:
Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved. GM dealers and Canadian Saturn retailers should use GMVIS. Saturn US retailers should use the "Investigate Vehicle History" link on the Global Warranty Management application within DealerWorld.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
- Canadian GM/Saturn dealers/retailers - GMinfoNet Recall Reports
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Service Procedure
1. Lift and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
Caution:
In order to avoid being burned, do not service the exhaust system while it is still hot. Service the system when it is cool.
Caution:
Always wear protective goggles and gloves when removing exhaust parts as falling rust and sharp edges from worn exhaust components could result in serious personal injury.
Important:
The exhaust isolators (1) are located before the resonator on the muffler assembly. The exhaust isolators (1) are pushed onto the rod hanger bullet/mushroom head. Remove and replace both exhaust isolators (1).
2. Support the exhaust system at the rear of the resonator with a post jack to prevent over stressing the flex coupler.
3. Remove the two fasteners (3) at the catalytic converter (2) to flex coupler (1) location.
Important:
Apply grease to the exhaust isolator and hanger rod to ease in the removal of the exhaust isolator.
4. Remove the isolator (1) from the muffler hanger rod (2).
5. Remove the isolator (2) from the body hanger rod (1).
6. Install the isolator (2) to the body hanger rod (1).
7. Install the isolator (1) to the muffler hanger rod (2).
8. Install the two fasteners (3) at the catalytic converter (2) to flex coupler (1) location.
Tighten
Tighten the two fasteners to 25 Nm (18 ft lb).
9. Remove the post jack supporting the exhaust system.
10. Lower the vehicle.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers/retailers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - GM, Saturn Canada Only
Submit a Product Claim with the information shown above.
Claim Information - Saturn US Only
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers "retailers" possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers/retailers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through May 31, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer/retailer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership/facility for service through May 31, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer