Recall - Seat Stud Non-Compliance: Overview
Subject:F/CMVSS Noncompliance-Seat Stud Strength-Inspect Seat Studs
# 07263A - (01/03/2008)
Models:
2008 Pontiac Solstice
2008 Saturn Sky
The breakpoints in this bulletin have been revised to include additional population. Please discard all copies of bulletin 07263, issued September 2007.
Condition
General Motors has decided that certain 2008 model year Pontiac Solstice and Saturn Sky vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standards 207 and 210 for seating systems and seat belt assembly anchorages. These vehicles may have one or more inboard seat stud fasteners that do not meet GM's specification for strength. In the event of a crash, the seat and seat belt assembly may not restrain the occupant as intended and could result in injury to the occupant.
Correction
Dealers/retailers are to inspect the inboard seat studs, and if necessary, remove the stud and install a bolt.
Vehicles Involved
Involved are certain 2008 model year Pontiac Solstice and Saturn Sky vehicles built within the VIN breakpoints shown.
Important:
Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.
-- GM dealers and Canadian Saturn/Saab retailers should use GMVIS.
-- Saturn US retailers should use the "Investigate Vehicle History" link on the Global Warranty Management application within DealerWorld.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
-- US GM dealers - GM DealerWorld Recall Information
-- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
-- US Saturn retailers - Facility VIN List (included with bulletin in GM DealerWorld)
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
GM and Saturn Canada Only -- Parts required to complete this recall are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Saturn US Only -- Saturn will not be doing a pre-shipment of parts for this bulletin. Please place orders for the required parts as necessary.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn US retailers should refer to GM messenger bulletins SAG20060292/SAG20060295 for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - GM and Saturn Canada Only
Submit a Product Recall Claim with the information shown.
Claim Information -- Saturn US Only
1. To receive credit, submit a claim with the information shown.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Recall Responsibility - For US (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with a applicable Federal Motor Vehicle safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer