Recall - Owners Manual Insert
NUMBER: VVZY-37DATE: May 23, 1988
APPLICABILITY:
1988MY SUBARU VEHICLES ALLOCATED FROM BOAT SHIPMENTS THROUGH # 356 CATTLEYA ACE.
SUBJECT:
OWNER'S MANUAL CORRECTION
Subaru has determined that a non-compliance with Federal Motor Vehicle Safety Standard No. 210 Seat Belt Assembly Anchorages exists in the Owner's Manuals of some 1988MY Subaru Vehicles.
The Owner's Manuals do not contain certain required information regarding the installation and use of child restraint systems.
In order to correct this situation, adhesive backed inserts have been prepared for insertion into the owners manuals. The inserts for each type of owner's manual vary and placement instructions are found on the top of each insert.
Due to the complexities of this recall campaign, implementation will occur in two phases.
Phase I will cover all affected vehicles that have been sold through May 16, 1988.
Phase II will cover all affected vehicles that are sold from May 17, 1988 through July 7, 1988 and all affected vehicles in inventory as of July 7, 1988.
Vehicles Involved
All 1988MY Subaru vehicles allocated from boat shipments through # 356, Cattleya Ace, are involved in this campaign. All vehicles received after boat # 356 will have owner's manuals that do not require correction.
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the dealers with this bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with this campaign bulletin has no involved vehicles currently assigned.
Owner Notification
SOA will prepare and mail an Owner Notification Letter to all owners of affected vehicles. The owner notification will include the appropriate insert for the owner to place into the Owner's Manual. A copy of the Owner Notification Letter is included in this campaign bulletin.
Phase I - The mailing will occur in June 1988.
Phase II - The mailing will occur in July 1988.
Dealer Campaign Responsibility
Phase I and Phase II - Assist any owner that requests help in updating his Owner's Manual at no charge.
Phase II - All owner's manuals of vehicles in inventory as listed in the Phase II computer printout must be corrected prior to sale or lease of the vehicle, according to the instructions presented in this bulletin.
Owners of vehicles recently sold from your new vehicle inventory, whose names are not listed on the Phase II computer printouts, must be contacted by the dealer and arrangements made to update the owner's manuals of those vehicles.
Parts Information
In July you will receive one insert for each owner's manual of each vehicle listed on the Phase II printout that was allocated from boat shipments through # 356, Cattleya Ace, that you have in inventory as of July 7, 1988. These inserts are provided at not cost to you and only one per vehicle is available. Please do not waste or misuse them. Samples of each type of insert (reduced in size) are shown in the illustrations..
Service Procedure
Locate the owner's manual for each affected inventory vehicle listed on the Phase II computer printout.
Follow the instructions on the insert and affix it to the specified page(s) of the owner's manual.
Return the owner's manual to the vehicle.
Campaign Identification Label
Identification labels are NOT required.
Claim Processing Information
Credit for the performance of the affixing of the inserts into the owner's manual will be provided directly to your account for each affected inventory vehicle listed on the Phase II computer printout (inventory as of July 7, 1988.)
No claims processing is required
Reimbursement:
0.1 hours multiplied by the dealer's warranty labor rate for the performance of WZY-37 (inventory per Phase II computer printout)
We recommend that you establish a service file on this recall and keep all documents relating to this recall in that file. Furthermore, we suggest that you discuss this recall with members of your staff so they will be knowledgeable in the proper handling procedures. This will ensure that this recall runs smoothly.
Owner Letter
Dear Subaru Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Subaru of America has determined that the Owners Manuals of some 1988 model year Subaru vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 210 Seat Belt Assembly Anchorages, which require that certain additional information regarding the installation and use of child restraint systems be included in your owner's manual.
In order to correct this omission we have enclosed an adhesive backed insert containing the correct information for your Owner's Manual. Please attach it according to the following instructions:
1. Detach the top of the enclosed insert containing the model, issue date, and page number of your Owner's Manual.
2. Peel away the adhesive backing on the back of the insert.
3. Attach this insert to the appropriate page(s) in your Owner's Manual.
Your Subaru dealer has all the information necessary to assist you in updating your Owner's Manual. If you need further assistance or you need an additional insert, you should contact the Subaru Distributor/Region responsible for your area, shown on the map in this letter, or you may contact Subaru of America, Owner Service Department, at the above address. If you are no longer in possession of this vehicle, please complete the enclosed prepaid postcard and mail it to us so that we may update our records. If you are still having difficulty getting this update into your owner manual, you may wish to notify the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call toll free the Auto Safety Hotline at 800-424-9393 (Washington, D.C. area residents may call 366-0123).
We regret any inconvenience this matter may cause you. However, we have taken this action in the interest of your safety and your continued satisfaction with our products.
WE URGE YOU TO UPDATE YOUR OWNER'S MANUAL AS SOON AS POSSIBLE.