Electrical Diagnosis - Helpline and You

ELECTRICAL DIAGNOSIS, THE HELPLINE AND YOU

When you call the Subaru Technical Helpline with an electrical problem, it is IMPERATIVE that you tell us if ANY aftermarket electrical device has been installed in the vehicle. This, of course, includes radios, CD players, alarm systems, mobile phones, two-way radios, warning lights, etc.

Without this information, we will assume the vehicle is stock and anything electrical is factory approved and our diagnosis will proceed accordingly.

It is not important who installed it but, it must be looked at as a possible source of the problem.

If the vehicle is equipped this way, locate the power source of the equipment and disconnect it and see if the problem still persists. If not, then the aftermarket device was no doubt the problem. If the problem still exists, the aftermarket device could still be the source of the problem due to it possibly damaging control units during the installation process or during its operation. This, of course, is not a matter for warranty.

So, before you call us about a weird electrical problem, take a look around the vehicle and see if any of these items are there and might be the cause of your problem.

DON'T LET A NON OEM DEVICE MAKE A PROBLEM FOR YOU! (AND US!)