Campaign - Heater Hose Inspection/Replacement
NUMBER: WWB-85DATE: 12/2000
APPLICABILITY:
2001 MY Subaru Legacy and Outback
SUBJECT:
Inlet Heater Hose
Subaru of America, Inc. (SOA) has determined that the affected vehicles may have been equipped with an inlet heater hose that may have been accidentally cut during production.
The program will involve the inspection and possible replacement of the inlet heater hose.
AFFECTED VEHICLES
2001 Subaru Legacy and Outback.
Affected vehicles are identified in the VIN range chart below. NOTE: All affected vehicles must be confirmed by using the Vehicle Coverage Inquiry in the Dealer Communication System (DCS).
OWNER NOTIFICATION
SOA will prepare and mail an Owner Notification Letter to owners of the affected vehicles. The owner notification is scheduled to be mailed in early January, 2001. A copy of the Owner Notification Letter is included in this bulletin.
DEALER PROGRAM RESPONSIBILITY
Dealers are to promptly service all vehicles subject to this Service Program at no charge to the vehicle owner regardless of mileage, age of the vehicle, or ownership.
For affected vehicles sold after the date on the dealer's computer list, dealers are to contact those owners and provide them with a copy of the owner notification letter. They should also arrange to make the required correction according to the instructions in the service procedure section of this bulletin.
Dealers are also to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo). Additionally, whenever a vehicle subject to this service program is taken into dealer new or used inventory, or is in the dealership for service, necessary steps should be taken to ensure the service program correction has been made before selling or releasing the vehicle.
PARTS INFORMATION
Replacement part(s), listed below, are available by following normal part ordering procedures.
INSPECTION / REPAIR PROCEDURE
Remove the engine air intake box. Inspect the inlet heater hose for black PVC (electrical) tape wrapped around a section of the hose's foam protective cover. If no tape is found, no further action is necessary. If tape is found, replace the hose following the procedures in the applicable Service Manual.
Caution:
The engine cooling system may be extremely hot and under high pressure. Be sure the cooling system has adequately cooled and properly depressurized before removing the heater hose. Refer to the engine section of the applicable Subaru Service Manual for proper engine cooling system servicing procedures.
SERVICE PROGRAM IDENTIFICATION LABEL
Type or print the necessary information on a Service Program identification label. The completed label should be attached to the vehicle's upper radiator support.
A quantity of labels is provided to each dealer with this bulletin. Additional labels are available through your Area / Distributor Service Office.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit for performing this Service Program Will be based on the submission of properly completed repair order information. Dealers may enter the applicable claim information through their Dealer Communications System.
Listed below is claim entry information:
Inspection Only - Verification that the inlet heater hose does not have tape on the protective cover and replacement is not necessary. A total of 0.3 labor hours will be automatically credited upon claim submission.
Inspection and Replacement - Use the following claim submission information if tape was found on the inlet heater hose protective cover and replacement was necessary.
For inlet heater hose inspection and replacement enter labor operation 128-281 for 0.1 labor hours The claim will automatically be credited an additional 0.3 labor hours for inspection. A total of 0.4 labor hours will be credited.
Enter applicable part number(s). Parts will be reimbursed at dealer cost plus applicable handling allowance.