Audio/Face Plate Exchange Program

AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer.

The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.

Note:
DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.

Genuine Subaru audio systems are manufactured by Panasonic and Clarion. McIntosh units are serviced through Clarion using the same procedures. In the event an audio chassis/faceplate (and/or the power amp for McIntosh) requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

1) The defective chassis should remain in the vehicle until the exchange unit is installed.





2) The applicable Service Center should be contacted. Panasonic Service Center is open from 8 AM to 8 PM Eastern Time. Clarion Service Center is open from 7 AM to 5 PM Pacific Time:

NOTE:
In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see section 8.4.10). An authorization code will be provided and must be included upon claim submission.





3) Provide the Service Center with the information shown above.





At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.











2008 MODEL YEAR VEHICLES - AUDIO SYSTEMS