8.4.9.3 Navigation System Exchange Program

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.

Genuine Subaru navigation systems are manufactured by Kenwood Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:

1) The failure must be confirmed and diagnosed utilizing the Kenwood Exchange Request Form Diagnostic Checklist (See Section 17.9) and the applicable Subaru Service Manual section(s).

2) Fax the completed Kenwood Exchange Request Form to Kenwood Service Center West. The Service Center is open from 9 AM 5:30 PM Pacific Time.

3) The form must be properly and legibly completed to receive an exchange unit. Kenwood will return incomplete request forms and no exchange unit will be shipped. Requests arriving after 2:00 PM PST are processed the following business day.

Note:
In the event the vehicle is "New" and "In-stock", indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.

Vehicles that have been placed in demo service should use exchange units only.

4) Kenwood will either ship an exchange unit or reject the request by the next business day.

Upon acceptance of the Exchange Request, Kenwood will ship the exchange unit directly to the dealer via second day air. An invoice will be included with the exchange unit. It is required that the 6 digit "invoice number" be provided upon claim submission.

Kenwood Exchange Number Example... (Invoice #)... 000000

If rejected, Kenwood will promptly notify the dealer of reason for rejection. Kenwood may reject the request if the Exchange Request Form has not been properly and legibly completed.

5) The dealer must return the failed component to Kenwood in the same approved packaging that the exchange unit arrived in. A hard copy of the original Exchange Request Form and the Diagnostic Checklist (See Section 17.9) must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If replacement DVDs were supplied, then the vehicle's two - (2) original navigation DVDs must accompany the returned unit or a charge will be incurred.

Failure to use proper packaging could result in a "charge back" for the cost of the exchange unit and shipping.

If the exchange component has not been installed or returned to Kenwood within 30 days from the receipt of the exchange unit, the dealer will receive a "charge back" for the cost of the exchange unit and shipping.








2008 Model Year Vehicles - Navigation Kenwood