8.4.9.4. Return of CD/DVD(S) Lodged In an In-Dash CD Changer

8.4.9.4. RETURN OF CD/DVD(S) LODGED IN AN IN-DASH CD CHANGER OR REAR SEAT ENTERTAINMENT UNIT

In the event that DVD/ CD(s) become lodged in the In-Dash CD Changer or Rear Seat Entertainment Unit, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure:

1) Follow the normal exchange procedures for requesting a replacement changer.

2) Record a daytime telephone number where the customer can be reached and retain in customer's file.

3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer's responsibility to notify the customer when the DVD/CD(s) are returned.

In the event a DVD/ CD(s) has been damaged, the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.