8.4.9.5. Satellite Radio Exchange Program
8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAMWithin the terms of the Basic New Car Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a "New" and "In-stock" vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
1) The defective module should remain in the vehicle until the exchange unit is installed.
2) The applicable Service Center should be contacted. The Service Center is open from 7 AM - 5 PM Pacific Time:
NOTE:
In the event the vehicle is "New" and "In-stock", inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see section 8.4.10). An authorization code will be provided and must be included upon claim submission.
3) Provide the Service Center with the information shown above.
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Clarion Exchange Number Example....(ERS#)... 0000000001
An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a "charge back" to the dealer for the cost of the exchange unit.
Note:
Activation of all subscription based services is the responsibility of the vehicle owner.
2008 Model Year Vehicles - Clarion Satellite Radio