Navigation System - Screen Freezes In Certain Locations
NUMBER: 15-149-11RDATE: 11/16/11
*REVISED: 02/06/12*
APPLICABILITY:
*2005-09MY Legacy and Outback*
2006MY and later Tribeca
SUBJECT:
Navigation Screen Freezes in
Specific Locations
INTRODUCTION
If you encounter a customer complaint that the Navigation screen freezes in specific locations (refer to Occurrence Location Chart) there is a Navigation Update Program disc now available to address the concern The screen will only freeze if the vehicle is in the exact location as listed. Once the vehicle is moved from that location, the screen will display normally. Any frozen screen concern that occurs in other than the listed locations must be diagnosed using applicable service information as the procedures listed in this bulletin would not apply.
COUNTERMEASURE INTRODUCTION
The release of the next version of the map discs (estimated timing, first quarter of 2012) will include this update.
PART INFORMATION
Occurrence Location Chart
REPAIR PROCEDURE/INFORMATION
This update can be installed by the dealer or customer.
NOTE:
Reprogramming will be required if the battery fails or is disconnected in the future, therefore it would be best to provide your customer the disc after updating. As with any update, if the current navigation version is the same or higher than the version of the update disc, it is not necessary to update the program.
1) Turn the ignition switch to the ACCESSORY position.
2) Eject the MAP Disc and insert the navigation update program disc. NOTE: Do not insert the update disc into the DVD/CD loading slot. If the system has already been updated and the update disc is loaded again, no update will occur and the CAUTION screen will be displayed.
^ The software update will start immediately.
^ After the program is updated, the navigation unit will reboot.
3) Touch "Agree" when displayed on the navigation screen.
4) Eject the disc when "DISC is not a MAP DVD" is displayed on the navigation screen.
5) Insert the valid MAP Disc. Update is now completed.
WARRANTY/CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair can be claimed using the table.
Disclaimer